This hotel has THE BEST customer service ever! The staff are exceptionally polite, helpful and professional. Everyone speaks English. I travelled to Bangladesh for medical treatment. I am a woman and travelled with my young son. I was very nervous about safety. However the hotel sent their driver and collected us from the airport in their own company car with the hotel name on the vehicle. Free of charge. The person helped me through customs and even took all my baggage for me from baggage claim. He told me that the hotel sent him and showed me proof, so no one else was able to bother me to try and 'help' me with my bags. The helper had my name printed on a card so I could recognise him. I can not praise this hotel enough and have already started planning my trip and stay for 2024. I will be returning. Their gym and swimming pool are amazingly clean! The food is delicious and has a wide variety. The room was HUGE and so beautifully decorated. It was so clean. The bathroom was like a room in itself. It was enormous! Largest bathroom I've seen in a hotel room. We had daily water delivered to the room free of charge. My son was able to run around and play in the room as it was so spacious. There was one miscommunication with the hotel, however Mr Islam was so brilliant at rectifying the mistake and took all the steps to ensure I was fully happy and compensated. Usually I may have been upset with such a miscommunication, but the resolution was so amazing, that I left happy and satisfied.

The hotel was a little difficult to find after the first time I went out and tried to return. I later asked the hotel to tell me the best directions for the cab/ rickshaw/ CNG drivers.

The food in the restaurant and in-room service was great. Had the 2 bedroom family room which was great for big families. Had a microwave oven, sink and big dining table at the living area.

We didnt have enough towels for 5 pax which was pre-booked and had to request for it almost daily. Bathroom was clogged. Tv and furniture are dated. No sound proof. We stayed over the weekends and our rooms were directly below the ballroom on the highest floor. Heard alot of dragging of furniture noise late at night and when there were events, we can here the loud music.

Sky City provides excellent service in well maintained premises close to transport. The location just off a major road ensures a peaceful rest. Breakfast has good mixture of local and European food. the multi-grain bread was excellent. the complementary coffee and tea in the room were kept well stocked.

Our meal in the restaurant was disappointing.The curries were adequate but not good.

One thing I must say about the hotel stuffs/attendants those I interacted with —- they’re are great and very helpful. I would recommend this property.

Often noticed luggages are stored for extended periods in front of the front-desk that’s visible right after guests come out of elevator/lift. An easily actionable task that could improve aesthetics of the lobby.

Great hospitality

Services

staff extremely nice and helpful, good breakfast. The location of the hotel is central thus fully merged with Dhaka congestions, but luckly a bit aside of the main street therefore the area is quite enough

Unfortunatley I did not received in time the message that a coplimentary pick up was available. Actually getting by taxi to the hotel was not an easy task

Every experience was extremely pleasant from beginning to end. Great staff, hospitality and excellent facilities within the hotel. Exceptional gym, swimming pool and spa facilities. Location is off the main road which is extremely important in a city like Dhaka, its the difference between a good nights sleep or being constantly disturbed during the night from the beeping of horns.

Property could really do with another lift, especially as they have a great number and variety of facilities.

Attentive staff and management. Lovely family suit with interconnected rooms and separate living room/dining room. I made full use of the well equipped gym and the children enjoyed the swimming pool

The king-size mattress was too soft for my liking. The single beds were much more comfortable

My experience in sky City hotel is awesome The hotel is in the heart of Dhaka. Everything is very near .The staff is amazing ..The food is nice my 5 day stay is smooth and nice. one of the receptionist name naimaul is a very good guy

Nothing

convenient location, good breakfast, friendly staff, nice barbecue roof top restaurant

too many light switches in the room and the master switch didn’t work, no socket near bed for smartphone charging.