The hotel has an old, authentic part and a modern part. The first time we stayed in the old part and we really liked it. The room is very spacious and furnished with a great attention to detail. It has coffee and tea making facilities, free water, but also all kinds of different little things that give you that extra warm, home feeling that you realise someone arranged this with great customer service in mind. We liked it so much that we decided to go again a few weeks later and decided to book the modern part to see how that is. When we arrived for this second booking and were standing at reception I realised that I had booked the wrong date! And for the day that we arrived, there was no availability, even in the vicinity because there was a major concert in the nearby town and all hotels were fully booked. However the lady at reception (Mary Lou?) understood our situation and took a great effort to find us accommodation and we are very grateful for this. Really old school hospitality, which you don't see much these days. What is more, the wrong date that we booked was no longer canceleable, which meant we had to pay some EUR 256 cancellation fee AND still pay for the other accommodation. She did cancel our room without charging the fee and we are very grateful for this as we had made a genuine mistake. So we will for sure be back to check the new part of the hotel!

all good

The staff was very warm and welcoming while always looking to make sure that we were taken care of. On top of that, they were very generous with their checkout time (perhaps it was because it was New Year's Day 😅 but, either way, we were in no rush to leave and it never felt like we were being pushed out). We will certainly return (at a time when the weather is better for a hike in the Hoge Kempen)!

The current page for the Hotel is really underselling the place. A lot of renovation work has taken place on a "newer side" of the property and those are the photos we do not see on Booking.com.

The hotel was beautiful. The staff really friendly. The air conditioning in the room was amazing. Really nice to have a cool down. The breakfast was also amazing. Really nice. Loads of options. Hot and cold.

The restaurant joined to the hotel were rude. Said they were fully booked when they had 1 family in. My mate looked like a scruff with his shorts on and they clearly didn’t want him in there. Turned their nose up at him.

Very nice stay after a trip to Elaisa Wellness. Breakfast was provided with attention for detail. My girlfriend said: Extraordinary! Our room was modern, clean and nicely prepared for our arrival.

We arrived on time and there was nobody to open the front door. After a quick call, the friendly receptionist showed up and we had a smooth check-in.

Location of the hotel is excellent, just near the main street of the town and not far from the outlet center. On the ground floor is a local popular restaurant with excellent food and drinks Breakfast was served and absolutely as we expected.

Person in reception is not always there if you need, but everything else was like you could expect from the pictures and information. Personell was really frendly and helpful with information for transport or shopping.

Everything: the rooms, the amenities, and the cleanness and the amazing food, and above all the great and professional staff (special mention to Ewelin)

I only disliked having to leave (my fault only!). As a writer, I would love to spend their some more time for doing my writings.

Clean and modern.

The Alarm bell went of in the middle of night and we didn’t get any feedback, nor excuse from the hotel staff. When arriving at the hotel, no receptionist was there. We had to wait 10 minutes to get helped.

Good location, good breakfast but expensive € 17,50.

I don't like that at the same time I am having breakfast in the same area a seminar is taking place. I would give the priority to my hotel guests.

We liked absolutely everything. Fantastic hotel. Very nice staff. They went out of their way to be of help in any way they could. Thank you so much!! The Restaurant and its dishes are perfect. We would for sure book again and can really recommend Porta Cité!!

-

Friendly employees. Good room and bathroom. Nice shower. Space to put your clothes. Good breakfast. Salty and sweet. Lot of choice. Restaurant close to it.