Our family of three stayed here for five nights and had a great experience. Orlando was super helpful in getting us checked in and settled. Clara cleaned the room so well before our arrival and even set up the baby crib for our child, providing a fresh crib sheet and blanket too. The location was great- quieter than the rest of town but still very close to a lot of food and activities.

The only two downsides were that the internet seemed to go in and out for us- this wasn’t a huge deal since we weren’t working on this trip but would’ve been a bummer if we had needed it for work. Second- while the kitchen was outfitted with many cups, plates, cookware, etc. there were no condiments of any kind, which made it a little hard to cook because it meant we had to buy everything including salt and pepper. Perhaps having some salt, pepper, and sugar stocked would be nice.

The place was fantastic. Loved how spacious it was. Super clean and the staff was great. Had everything a person could want. The location was great. We stayed someplace else on a previous trip and would definitely stay here again in the future and recommend it it others.

Didn't like climbing all the steps to the third floor, but it was a great leg workout. There really isn't anything that we didn't like during our stay.

The location of The Palapa house suited us very nicely. We are divers. It is located on the seafront across from one of the best dive centres in San Pedro, Ambergris Caye. Also, the busy part of town (including restaurants, the water taxi depot and the airport) is easy to access both on foot and by golf cart from this location.

We did not have the facility to dry our wet gear which was plentiful as we participated in a lot of water activities. A drying rack with clothes pegs on the back balcony would have been ideal.

I loved that the Palapa House is walking to distance to restaurants, shopping, and has the most beautiful view I’ve ever seen in my life. The property manager responds quickly and is very friendly and courteous. The staff have amazing food recommendations and was so kind!

The bedding smelled like it didn’t dry properly and the bathroom door was broken. There were some loose tile chipping a in the shower but thankfully I noticed them before I stepped on them. The second set of stairs can appear to be a little intimidating because the gaps are wide and just nail and together by wood.

The location!

When we first arrived it smelled musty. The unit doesn’t ventilate well, unless you open both front and back door so the wind can flow through. AC causes the unit to have a lot of condensation after you use it. Place needs hooks all over to hang thing, stove to prepare breakfast, bigger fridge, windows that can be opened, table and chairs, someone that could be around in case you need fresh towels, shampoo etc.

This little hotel was in a great location, had a well-stocked kitchen, super comfy bed, strong a/c, and a pool just steps outside our door.

For staying on the bottom floor (King Suite) - it would be nice if there was some sheer curtains in the bedroom. There were blackout curtains, which were great, but there was no way of having natural light shine in without the bedroom being exposed to where people were walking. Only other thing I would have liked was better lighting in the bathroom, maybe a small vanity mirror of some kind.

The staff is very very sweet and helpful, the room is great, and the AC is so good. Wi-Fi is excellent. Balcony was very nice. Even though the pool is small we had it all to our selfs.

The whole beach stinks of seaweed, and this can be smelled from the room balcony. In general the beach is kinda dirty and has dog feces at lot of places. This hotel is very good, but If you expect a beach-vacation San Pedro will disappoint, as it is dirty and not well suited if you travel with small kids.

Great location, 5 minutes walk from the ferry. Easy access to restaurants and shopping. Pool and outdoor area was nice and the kitchen was adequately equipped for basic meal preparation.

Internet in our room (3) was very poor, apparently it is better on the other side of the building closer to the modem. Access outdoors near the pool was much better.

The best experience of my life. Came on this vacation by myself. I’m a woman from the city of NYC, and I felt safe and welcomed here. I’ll be back to stay at Palapa House. This location was PERFECT for me.

Locals trying to scam you out your money. That’s the only dislike but that’s everywhere in the world.

The location of the property was amazing! Not only that the staff communicated everything we needed to know ahead of time, they helped with us getting a golf cart situated, booking tours on the island and were quick to respond to any questions we had. This room is within walking distance of a lot of restaurants and stores and comes with an amazing view. The property manager Orlando was very polite and helpful anytime we interacted. Definitely recommend to anyone looking for somewhere to stay in San Pedro. Room was clean and the bed was very comfortable as well.

There was a slight issue with the Wi-Fi for a bit but Orlando was able to correct the problem once we brought it to his attention.