- Very clean and lean hotel. Nothing fancy. Just as you will need. - New hotel with very nice design and furnitures. - Day shift is very friendly and supportive. - Parking is good. - Price/Performance is good.

- Night shift is not experienced and no empowerement. I have requested my beddings to be changed due to a stain and they said no housekeeping available during night shift. I said just give me a bedding and I will change. They let me change my own bedding but I felt that finding a new bedding was even a problem for them. - Some minor problems in room such as there is nowhere to hang hand towels in bath. Also shower screen is a mess and water is flooding all over the place. Not good for such new hotel.

A very modern building and the hotel has only been open 5 months. Right from the exceptionally warm welcome at Reception to checking out in the morning all the staff were very professional. The bedrooms are small but perfect for one person with luggage. Heating worked well and was controllable,, the bed was very comfortable and the bathroom was compact with an excellent shower. The restaurant was well staffed and my pasta was OK but not as good as I expected compared with everything else. Parking was good too and the hotel is developing a spa complex which is not open yet.

Not very easy to find on GPS but arrived by a round about route on Google maps using directions on HA Hotel website. My one dislike was the guests smoking in the restaurant but this is Bosnia.

Everything was great, the hotel is clean, bed is comfortable and shower has great pressure. For me, that is the holy trinity of a good accomodation. Also, it was pretty cheap, but it was January, it will probably be more expensive in the high season. On a side note, food was actually great in the restaurant. Nothing spectacular or fancy, but actually best we had in Mostar.

More hangers in the closet and especially bathroom are needed. Breakfast was great but could be a bit more diverse.

My partner and I have been amazed by this hotel! When we arrived, we have already loved, how it looked on the outside, that there were a lot of parking spaces, even some covered ones, so our car was parked in the shadow. At the reception we were welcomed by Armin, a very friendly staff member who has given us all the best information on how to spend our days in Mostar, where to eat, where to park, what to see and what to try. He then showed us our room, which was extraordinary. It was a big spacious room, nicely designed, with a beautiful bathroom and a big comfortable bed. The breakfast was amazing! Various choices of food and all well prepared. The hotel is not far from the city center, and it is easy to access all the sightseeing. The only thing we have regretted was not staying longer there. For sure we will come back.

The hotel is very, very quiet and clean.. and the most important thing is that all the staff were nice and always smiling and very helpful. Thanks and the Almighty to all of them, especially Dani, who helped me with beautiful and useful information during my stay when I inquired about my destinations and added a lot to me with all his spaciousness

The absence of a shower cap for ablution, and this is very, very important.. I hope that it will be present during my next visit, because I have approved this beautiful hotel every time I visit Mostar.

First of all the staff was extremely friendly and helpful. We were very impressed by them. The room was clean and quite spacious and had everything you’d expect. The location is good, especially if you come by car. It’s a 5 minute drive to old town. And the restaurant terrace was very cozy. It’s a very hotel so there were not a lot of people which was a bit sad, we hope more people will stay here. Because of this hotel we had a great stay in Bosnia!

We liked everything

the location is accessible and far away from noisy. there is words can express the kindness of staff especially the one guy on reception and the lady in restaurant the breakfast is good the hotel is very cleaned

just there is small ant inside bathroom and bathroom did not have Water bidet

First impression was good, got also an upgrade which I appreciate. Large room, comfortable bed and large windows. Staff is very friendly and helpful. Also arranged gluten free breakfast every morning. Parking is in front of the hotel and also close to the city center.

Nothing to say

My husband and I have spent 4 nights at ha hotel, and it was really great experience. The hotel is very new, the furniture is very clean and modern, all the staff ( the manager, people on reciption and resturant) were very helpful and friendly, the manager upgraded our room for free. Try also their Italian coffee, it is one if the best.

The staff was very professional and friendly. The food was great and the rooms are modern and cozy. We were told they are going to have a pool, gym and a sauna also next year.