Modern, clean hotel offering good value for money. Breakfast had a lot of variety and also local food options. The staff was very friendly and helped me to check in over the phone in advance, even though I arrived after midnight.

Only lukewarm to cold water came out of the shower in the morning. The night before the shower worked without any problems and the water was much hotter. It could have been a one-off situation or the hot water heater is reaching its limits during peak hours in the morning.

The service staff at the front desk are warm and thoughtful, responsive to every request. We can feel that the front desk staff are well trained. They called taxis for us and communicated with taxi drivers on the phone. Their thoughtful service means that we don't feel the inconvenience of language.

But the service of the housekeeping staff needs to be improved. After we checked in the room on the first day, the pillow did not have a case. The next day we came back after a day trip, the bed in the room was not made, only bath towels were changed in the bathroom, and other toiletries that needed to be added were not added. Took our used coffee cups and replaced them with clean coffee cups and coffee. The grounds were dirty and not cleaned. Sink dirt not cleaned etc. In conclusion, room service is very unprofessional.

Breakfast is fenomenal, and so is staff. Loved the selection of local food with a touch of international cuisine. There was something for everyone's taste. Would love to see sugarfree options for cakes (sweetened with stevia for example) and juices (with no sugar added). The receptionist, I believe her name is Elvira (I think), deserves a raise for outstanding service. A promotion too.

Hotel is already quite worn. Water goes slowly down the drains, furnishings (like overcast for bed and carpets) are stained and don't feel fresh. There are hand and finger prints on the walls. Overall, it feels a little bit nasty. However, cleaning staff is very helpful, they come every day, do a great job with the time given. They don't have the power to refurnish the rooms, so this is more for the owners. If they read these :)

The staff is very nice and friendly, especially the receptionist named Amina. I would like to thank her, and I will definitely return to the hotel because of her pleasant demeanor. She is very kind, respectful, and helpful. I hope the hotel management recognizes her and awards her the title of the perfect employee. She is truly an asset to the hotel. Note: It would be better to change the room floor carpeting.

room floor carpeting

I like everything about here. Hotel room is fully equipped, perfectly clean, heating is awesome which was very important for me, because it was snowing outside. Room cleaning servise is everyday. Everything is comfortable. Jasmin, Samra and the all staff members were really cared about me; they were so helpful, friendly, welcoming. I liked all the people here. Hotel is near the airport, it takes around 15 minutes. For reaching the center there is a bus which is connected to the tram. There are hair saloons, market, exchange office only 2 minutes away. It was a perfect experience for me. If I come again, certainly I will stay here. Hvala for everything. ♡

Very clean and roomy room. Breakfast were good. There was no hot water in our room but they let us use the other room which was great.

The cigarette smoke. It’s a smoking hotel. Other than that, it was great.

The arrival was very welcoming. Front desk and housekeeping teams are friendly and helpful. Hotel has an accessible location. Beds are comfortable.

Coffee which is served with the breakfast. It tastes like Nescafé, not a beans coffee from coffee machine. However, you can order a good coffee separately in cafe.

The location was very near airport. The staffs were very pleasant and helpful. The restaurant was great and the food was yummy. The breakfast was very nice as well.

The room was extremely small and had no toiletries. The pictures shown in the site is not what you will be getting.

One of the best breakfasts I've ever seen in Balkan region. Very spacious and clean room, fantastic bad, clean toilet and private secure parking garage!

Music played in corridors is very nice but could be heared in rooms and that might be disturbing. Doors/walls are not silenced enough to deal with that voice so I found that musis a bit annoying while trying to take a nap during buisness trip.

A very nice, clean, and modern hotel next to the tram station providing easy access to the city centre. Excellent, mostly home made breakfast with a variety of choices. On-site restaurant with full menu till late evening. Spacious rooms with good WiFi, very good spa and secured underground garage. What really sets this hotel apart is its staff - Samra, Irma, Elvira, Elvira C. go out of their way to help with whatever, whenever. Highly recommended.

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