I was travelling from India and It was a pleasant stay and location is in center of the city, everything was nearby by cab and even walking distance. I didnt upload pictures as I'm rating from laptop. Photos are in mobile. But the pictures shown online in google and booking.com are real.

Nothing as such but yeah the mirrors in the rooms were old and the switches in the room were like science laboratory. Nothing bothering to be honest.

The staff was friendly and helpful. The room was large so I did not feel cramped like other hotels. Breakfast was good and waiters were always there to help when something was wanted or needed. It is an older hotel and reminded me of some of the older ones in New York City.

The hotel was close to Carnival events so noisy at times but not late into the night.

This is one of the best Hotels I have stayed in. The rooms are spacious, the reception are always there and helpful, the bar and restaurant are exceptional. I did not really want to go anywhere else. Its old school New York feel and the staff will tailor service to your request. Exceptional.

Nothing. It was perfect. Unbelievable value for money.

The staff was amazing, we arrived very early in the morning after a night flight. They arranged that we could enter the room at 10 am. We didn't have to wait till 2pm. The day off leaving we could stay longer in the room because our flight was in the evening.

Nothing

We only had breakfast at the hotel: the coffee was very good! They offered fresh fruit, though limited varieties of everything else. I'm not a big breakfast person, so it was just fine.

The room didn't have "normal" windows... we weren't there during the day so didn't prove to be a problem. The bathroom had mold in the shower area -

The hotel is very centrally located few steps from a metro station, but as in a side road not to noisy. The rooms are bigger as usual and well equipped even in an old fashion style. Only the mattres would be better a new one. The staff is very accomodating and there is always somebody available for attention. Internet works well.

except the mattress there was nothing to find fault with.

Rooms are larger than usual, breakfast is standard but copious. Staff were very helpful, going beyond to provide all our requests.

Location in the center is very creepy at night.

Staff was really nice and the room was just as expected from the pictures. Comfy bed. Nice breakfast with good juices. Metro station nearby.

Not a good location / neighbourhood in São Paulo for first-time visitors in Brazil - doesn't give a good impression of the city.

I really like the hotel

the mattress was terrible.they must change urgent

Good breakfast, excellent location!