The room, location, staff, breakfast was incredibly amazing. Location- 5 min walk from Ave Paulista, you have a bunch of restaurants, malls, amazing activities during sundays, very close to nightlife and after office bars, I think this is even a very fancy and safe neighborhood. Room- had an amazing view, it was very comfortable and big, the room was cleaned perfectly on a daily basics. Staff- Was extremely helpful, understanding, friendly, I really made a great connection with all of them. Breakfast- was an open buffet and the food was very very well done, mainly brazilian traditional breakfast but you had a lot of options.

Part of the reason why I had book this hotel for over 3 weeks Its because initially it filled the expectations I was looking for, now the first week I asked what was going on with the pool and why was it closed answers were the pool was under maintenance which I thought I was ok at first, the days passed by and the pool continued to be close for my whole stay which was for 3 weeks, so I pretty much paid for an all included facility but was never able to get on the pool. Before leaving I did wanted to fill in a complain so I could get a refund because of this because It was very concerning to me.

Very nice hotel - perfectly loacated in Jardins. The room we stayed in (Premium suite) was very nice, clean and very spacious. The AC was new which we liked a lot. It was a modern apartment basically. The bathroom was also clean and the shower very nice. If you can't speak português check in can be quite tricky but other than that, I'd recommend staying there. On our way back to SP we'll stay there again.

Only thing: the elevator took sometimes very long but it is what it is

We have stayed here before and returned as it ticked all the boxes for our previous visit. Again we enjoyed staying here. The guy working in the restaurant went over and above to make sure we had everything we needed. His English was not too good, but this did not stop him making sure we were OK. He was relieved when our son arrived at the hotel to join us as he can speak Portuguese! A nice hotel. The pizzas in the restaurant were delicious and a good wine list. Would stay again.

The lifts can be a little slow.

Great location, friendly staff, nice breakfast, spacious and clean room. Internet was ok in my room. The gym and pool look good, though I did not use them.

The sauna does work, however, despite telling the reception one hour before when I want to use it, they only switched it on 10 minutes before the said time. So the sauna was not hot at all when I arrived. In my opinion, it has to be switched on at least 1 hour before as it takes a long time to heat up the sauna. Also guests have to bring own towels to the sauna...

The location is perfect, two blocks from the metro. Breakfast is good, but after a week is a bit repetitive as it's the exact same food every day. The room size is great, you have a little living room separate from your bedroom, which worked perfectly to take meetings and get some work done.

The wifi in the hotel was bad, very bad, it was almost impossible to use, so I ended up having to route the internet from my phone the entire stay. During my stay, there was some repair work going on - which was not communicated to me in advance! - so, every day, between 10 am - 5 pm, there would be a lot of construction noise because they were breaking the floor literally on the room above me. I asked to change rooms but was told there were no other options available. The double bed was basically two mattresses together with a double cover, bedsheets were also low quality and not big enough to be properly tucked on the bed, so, whenever you sat or laid on the bed, all the bedsheets would simply get out, this was every single day.

Best location ever! 10 minute walk to Metro station, Av Paulista, Oscar Freire Street, near several restaurants, shops and 2 minute walk to a Carrefour Express. Safe zone and absolutely accessible. Staff was very very kind, fluent english and spanish. Breakfast is very good and in a very nice spot also, I enjoyed it every single day. Here is a tip: Choose the Premium Suite or Deluxe Studio and you will get (for some more dollars of course) a pretty new, renewed and spacious room (with even a living room with a 2nd TV and AC) and a very good bathroom, it was very very comfortable and clean. I definitely will come again if I return to SP.

Suggestion: A renewal to the pool site and some more light fixture in the pool will make this a great great spot. Now it is just OK.

The location and the size of the room were perfect. The staff was nice although only a few of them were speaking English. If you stay in a Room on higher floors you can hear the traffic but it is not a dramatic noise. Our first room was on first floor, there was no traffic noise but the light was not great.

It was not clear which water was for free in the mini bar. We drank the water in the cup containers and apparently that was not for free.

Great location in a safe area, clean, and overall good value. Staff spoke good English.

Rooms are not very soundproof, so you may hear your neighbours. Would have liked an additional latch/lock on the door of my room, as I travel solo for work and appreciate having an additional layer of security.

there was one particular receptionist who was really annoying! I’ve arrived late at the hotel for the check-in and I was really tired, I asked some questions about a late check-out and he started to give a whole lecture about why it was not possible plus he would not let his colleague talk so more than annoying there was a huge lack of common sense from his side!

The location is ideal. Safe neighborhood and very close walk to Avenida Paulista. The breakfast is good and the hotel staff can communicate in English. A renovation of the hotel is definitely needed but I will say that the rooms are clean, comfortable, and are identical to what you see in the photos.

The gym is not very functional but there is Smart Fit nearby for about R$24 (US$5-6)