The hotel is very conveniently located between business-focused Avenida Paulista and the lovely shopping streets of Jardins. Lots of great stores and nice restaurants to enjoy, yet still a quiet area. The hotel itself has a heated pool, sauna and fitness area. Our rooms were squeaky clean and the beds were comfortable. The shower pressure is wonderful and provided us with some much-needed relaxation after a nearly 30-hour trip! Extra points for eco-friendly practices such as paper liners for the trashcans!

As in many Brazilian hotels, the size of bath towels is a little frustrating: simply too small to comfortably dry off after a shower (and that's unfortunately considering how awesome the showers are). No tissues in the bathroom, which we found a little odd considering the price and rating of the hotel. We also had to insist repeatedly in order to get refills on the complimentary coffee in the room, but the hotel did provide them when we asked.

the staff, especially the women (all of them!) in front desk are AMAZING. they made me feel welcome and valued every time. I absolutely adored the pride decoration.

it needs some maintenance! some things are a bit wore down. I stayed during some pretty cold days and my room’s air conditioning unit didn’t have a heating function.

Staff, location and bedroom are great! Highly recommend staying here since it’s close to most neighborhoods in São Paulo! You can also walk to nearby tourist areas such as Oscar Freire and paulista. shoutout to the crew at the reception, everyone was super friendly and they even provided a bed and bowls for my dog!

The indoor pool seemed dirty

Friendly staff, good location, nice breakfast option. Will definitely stay here again.

Our two rooms both had some trouble with the safe, we needed to ask someone from the staff to come up and reset them to get our items out again, which they did quickly.

We were on our honeymoon from Australia. The staff were extremely helpful and we had a lovely gift to welcome us. The location was perfect, close to bars, restaurants and the sunday market. The parking below made it super easy to get around and was available all hours even when we were late. Will stay again.

Property well located walking distance from major shopping facilities and restaurants. Located in a good neighborhood. Property was very clean. And bed was comfortable.

No breakfast included

Clean and spacious room. Located in safe neighbourhood. Value for money. All in all, had a good night stay in the hotel.

Hotel is a bit dated, could do a renovation. Also there is a strange window in the bathroom right at the shower, which cannot be covered up.

mercure is a known brand

the hotel has refurbished part of it and these new suites are very good (i have stayed earlier on) this last time i stayed the room hadn’t been renewed so it gave me a different taste of the offer. it’s time it renews the other rooms and later the bathrooms that needs better materials and finishing.

Location and a very comfortable bed.

The lack of two complimentary water bottles in the room, which is something that good-value hotels always offer to their guests.

great location, friendly staff, comfortable beds

breakfast options were limited (nothing vegan friendly), bathroom needs some upgrades/renovations