Lots of choice for food and entertainment. Kids were entertained until 10:30 at night. Plenty of pools, slides, parks. Beach area was lovely. Snack options through the day were great. Room was spacious but basic. Reception staff were excellent. I would go back to this hotel.

Air con in rooms was substandard and overall the hotel is in need of some modernisation. Requirement to pay for the security deposit box is antiquated. Service staff could be quite rude at times. More sun loungers needed around the kids pools. Adult entertainment was cheesy.

Large room, comfortable beds, very clean. The hotel is great for a family holiday. It offers everything you would expect from an all inclusive hotel and more. The food is restaurant quality. Best entertainment team we have seen in a Bulgarian resort. Very large and clean swimming pool, great aqua park with various slides.

Unpleasant smell in the bathroom every morning which goes away eventually. Some of the female receptionists were not very helpful and made us feel like we were asking them for a favour every time we approached them. The gym needs improvement and an air conditioning. Tennis courts are too expensive to use unless you bring your own tennis racket and balls.

Pools for the kids Entertainment for the kids Close to the beach Good selection of food

Blinds for the windows Lack of amenities for 5* hotel (minibar, slippers, robe)

Proximity to Black Sea, just a short ride by public bus to Nessebar Old Town. Food spread was superb at all meals, cake selection was incredible. Lots of sun lounges so no fighting over it. Water bottles can be filled from the corridor stations as well as coffee, hot chocolate etc from the machine on every floor. Ice cream bliss.

You have to pay for the use of the safe in the room. Overall room furnishings are hardly 4* rating. But if you are ok with extremely basic, you will be fine.

The numerous pools, the water temperature in the internal pool, the amazing beach, the water park. There were many activities which cost money, but although i would prefer not paying additional fees, it was incredible that always these additional activities were empty without any queue. We were 1 week and was always what to do, many different activities every day. This hotel was marvelous for us😊!

To reserve early in the morning chears in the pool. Although many places are only for the "palace" hotel, there were from the other hotels in the resort, there was no supervisor checking.

The hotel was nice, good facilities, nice swimming pools, room was nice with a sea view, the animation team was excellent.

The hotel wasn't a 5 star, I would give 3 maybe 4. Bathroom wasn't in good condition, could see mouldy spots in the shower, very old hairdryer, cheap plastic chairs on the balkony. The food wasn't up to a 5 star either, the fresh orange juice was from concentrate, coffee from the nescafe machines very bad with instant milk in it. I could only eat salads and a few basic things. Very big letdown that although they advertise as they have many restaurants as part of the all inclusive apart from the main restaurant they all needed booking. I walked in to check the food in the Italian restaurant but wasn't something you needed booking for,it was only a self service corner with a few basic italian dishes.

The location is great. It has its own beach for the guests at Sol Palace. The beach is not something special but it is okay if someone prefers it then the pool. The room was very clean and it was cleaned every day. We stayed for 5 nights and the sheets were changed once so it was enough. The lady that cleaned our room was very polite and smiled every time she saw us. One day she arranged the bed with towels made like swans and placed my daughter's dols on the bed and we were very happy when we saw all this. It was really nice. The food in the main restaurant was delicious!!! All the fish and sea foods, all the salads and the other dishes were really delicious and varied. It was very well supplied. They had great fruits and desserts, even food for babies! The pool was great as well. They have a beach bar close to the pool so it's great if you want a drink by the pool. There's a fridge with icecream almost all day. They make donuts and other snacks by the pool.

The billiard bar was a little bit outdated. May be it should be renovated and it would be a nicer place to spend some time. The Italian restaurant is really nothing special. The pizza was okay, as well as the other dishes there but I expected more from it. I'm glad we ate from the main restaurant for most of the nights.

- the resort was well organised, everyone had a job and the target was to do it as well as possible (so I dare to say there is a great management team) - the pools area was daily cleaned - a lot of sunbeds around the pools (mention: we had our stay at the begining of season) - a lot of attractions and activities for children (including animation team, kids corner, water park) - bottles of water in the room, water dispenser and coffee machine on each floor - special phone number for complaints and suggestions (we had an issue during our stay, so I used the phone line mentioned and the manager offered a quick response in a very proactive way) - very good food, a lot of choises for every taste (even if the hotel was full, there was always food on plates and never waiting lines; lot of choises for snacks too (pizza, icecream, prezels, hotdogs - very big rooms and every day cleaning, very big an confortable beds - beach towels offered for free with the possibility of daily change

- The appearance of the room was not a 5* one, but rather of 4*. - no disposable slippers - the curtains (the curtains were not opaque, so it was not possible to darken the room during the day

We had a nice room in Sol Palace with a sea view, spacious, clean and equipped with everything you need. Flat water dispensers available on each floor of the Sol Palace hotel, bottles and glasses available in the room. The food was good, plenty of options and fresh. At the Italian restaurant, the pizza and desserts are good, but the pasta needs to be improved. Juices served outside meal times should be improved. The children's aqua park is a favorite activity for children, the pools are clean and there are enough sunbeds. Cards for towels can be taken from the reception. The beach is close to the resort, enough sunbeds included for those staying at Sol Palace. We had a pleasant stay.

The hotel facilities are very diverse,you can spend a whole day having fun at the pools, water slides, kids club and during the night shows. The food is overall good, with a lot of options to pick from during breakast, lunch and dinner. Between meals there are also snacks like hot dogs, doughnuts, pizza and a lot of drinks. An excellent pick for families with kids. Staff was friendly and promptly answered to all requests. Overall a great vacation!

The water drains underneath the shower cabin and so the bathroom was partially flooded pretty much all the time and so the tile was slippery.