The staff was very attentive. The rooms were clean and well maintained, with comfy beds and a good sized bathroom. The historical vibe was everywhere and done tastefully. Breakfast was excellent (except for the coffee, sorry), with plenty of choices and everything was fresh. The location is also great. Being in the old town, all must-see locations are within walking distance. And at the same time it's very close to the city center with plenty of great bars and restaurants. Parking could be available upon request, costs extra and they have limited spots.

There were no extra outlets in the rooms, just the ones for the bedside lamps. On the plus side those were not built in and we could unplug them to use the outlets. Still a bit of an inconvenience.

Charming hotel, situated in a 200 years old building, in the heart of Plovdiv's old city. The room was furnished and decorated in this old, classic style. Centrally located in the old town, so it is very convenient to stay in. Breakfast was good, and one can seat in a stylish dining room or in the garden.

Arriving with car to the old city is a bit tricky. You need to show printed reservation for an appropriate hotel. Since there is no parking near the hotel, the best practice is to unload the luggage in front of the hotel, and then park in a nearby street.

The room was significantly more spacious than expected and spotlessly clean. The location is absolutely perfect, right between the Kapana district and the old town of Plovdiv. Staff was friendly. Breakfast was not luxurious but more than enough and good quality.

When we got to the room, it was uncommonly warm, as the AC was set to 30 degrees Celsius: there is no reason to keep an AC at such temperature at any time; all the while, the bathroom heating was turned off, making it extremely cold; also, the bathroom shower was extremely unpredictable, with either too much or too low pressure, and took some time to heat up.

A very warm welcome indeed. Historical and very clean and spacious.

The air conditioner could have been more powerful. The shower cap did not work as a cap - more like a bag with no elastication. The breakfast did not reflect the quality of the rest of the hotel. There could be fresh baked bread and good coffee but instead it was very average. Scrambled eggs looked tired. The restaurant in evening is fantastic, so it was surprising that the breakfast was not of equal quality.

This was a lovely hotel, in a fantastic location for the old town. Breakfast was lovely although there could of been a bigger selection

We loved everything except trying to find the property. Google maps and the satnav in the car were both bringing us up steps!!!! If you are driving in and the Ramada hotel is facing you take the turn to the RIGHT just after the tunnel - ignore what google maps is telling you to do as you will just keep going around in circles!!

Lovely hotel , rooms were very big and comfortable. Right in the middle of the old town with less than 5mins walk to all the bars and restaurants. Hotel was very quiet on a night. Very old quaint interesting building.breakfast was very good. Definitely stay there again

Nothing I didn't like, but if I'm been really picky the air con could have done with turning up a notch or two but it was 32° outside so not easy to keep cool. Dint let this put anyone off staying here as it was so nice.

Hebros is right in the middle of Plovdiv old town and had fantastic Bulgarian revival decor. The room was large and comfortable and the outside area is beautifully set up - it felt like we didn't need to pay to visit a 'house museum' because we were staying in one!

While the house met expectations I felt the service and breakfast didn't live up to the 5 star designation - be aware that not all ancient rooms have a 'spa' bath although it is listed as a facility.

Great location, in the old town but also very close to the most lively part of the new town with bars and restos. The room was rather big and comfy, very clean and calm. The restaurant is also very good and romantic for diner, and the breakfast was way more than we could eat ! Staff was rather friendly and professional.

This hotel is utterly charming! The vintage rooms are so stylish and exquisite in design. The restaurant is first rate! A charming musician performs 3 times aweek a variety of traditional and popular tunes. The chef Dobromir Todorov has a Michelin star background and it is no woinder! Delectable!! The breakfast buffet has great variety and is abundant! The staff are efficient and friendly, the place is spotless and locatation is perfect , right in the old town and 3 minutes to the artistic Kapana district. All the staff felt like an instant family, I will be comimg back!

Superb location in the heart of the old town. Real character property with a beautiful dining area in a secluded garden. Staff really helpful. Very close to bars and restaraunts - cobbled streets and lots of history. We travelled by car and this place is difficult to find being in a restricted area (barrier access to the old town). Best to phone the hotel ahead of your arrival and get a postcode / grid reference (which isnt the Hotel postcode) whick takes you directly to the barrier you need to access the hotel. Christian (Hotel manager) was really helpful when we became lost and phoned the staff on the barrier to let them know we were arriving - excellent service.

We should of stayed longer than 1 night !!