Pics matched the rooms. Soap smelled and felt amazing. Huge bath tub, rag for wet/snowy boots was brilliant, thick towels, great toiletries. Comfortable bed. Microwave, and fridge was great. Great location

There was a slight miscommunication prior to my arrival. I talked to a very nice gentleman on the phone before booking to ensure I wouldn't have any issues when I arrived (re: payment and deposit), and he was to make a note highlighting my special approval. Upon arrival, the next desk clerk chastised me right away after I said I'm here for my booking. No note was left and I nearly didnt get the room. The clerk said he'd accept my situation only because I made it before 4pm. Which was very confusing.

The room was large and had a lot of space. We had a problem with the sink in the first room and they moved us to another room a few doors away immediately.

Since it was booked through a third party website and I did not have my card the Comfort card refused to put points on my account when I called.

Breakfast was great. Terry, the front desk manager..was absolutely perfect and very understanding and kind. He deserves many kudos. There was a young girl cleaning the rooms on the top floor and she was most helpful too. Wonderful staff we encountered.

Staff are helpful and friendly. Being as we stayed in hotel a little longer the housekeeping staff were helpful with my wife. They supplied her with a few items for the room during our extended stay. They were also friendly with our little dog.

Walking my little dog in this area is not the best, busy traffic area, but that is not the hotel's fault, it is what it is.

We always have a wonderful stay. The staff is very friendly and accommodating, and the rooms are clean and comfortable.

There was a bit of pet odor, but I have a bionic nose, lol.

Room was very clean, breakfast was more than I expected. Very good food and a lot of choice, I always look for breakfast included, and this one didn’t disappoint. Overall very pleased.

The room was good, beds comfortable, shower was great.

exterior of property was unclean and not due to the construction going on at the facility. trash and unkept grounds.

The room was a good size,and very clean.The beds were comfortable,and quiet.The staff were friendly and kind.I was quite impressed.The breakfast was good and the coffee OK.Next time we go to Thunder Bay this will be our hotel.Thank You.

Everything was OK but pricey.

To much money for this hotel. Better hotels were booked for that night. Few days later Booked a better place for less. If it was a bit cheaper would have returned.

Good staff, easy check in and out, comfortable room and bed, clean, nice grassy areas outside for dogs, good neighbourhood for dog walking, easy access from all directions by car.

I understand about covid, but a coffeemaker would be nice.