Check in service was superb. Customer service in the dining areas were great.

A lot of reservations (eg dolphin encounter, shuttle booking) require China mobile number which is not convenient for international customer, customer service wasn’t sure how to direct us as well. One of the Room service operator could not understand English, a simple Mac and cheese.

Breakfast was amazing, we were in the imperial breakfast room. Excellent choice and service. Everyone was so helpful, we had our own PA, Ivy who was constantly answering our questions. The ladies who cleaned our room were so lovely too.

The only thing I would say was the hotels could add a playground with a slide, swing’s etc for kids. A grassy area is not really a play ground!

Great service from the designated room steward. Great food at the lounge on the 48 floor. The water park was fantastic. The kids love it.

The woman staff at the entrance of the shopping area near the lobby was trying to waylay every guest she deemed not a guest staying at the hotel, acting like a policewoman inspecting a suspect. She was very rude indeed.

EVERYTHING! from the checkin (given earlier at 10 am) to the checkout (given later at 2 pm), you can enter at the park even after check out (before 3 pm). Waterpark, aquarium and facilities were simply amazing. breakfast we tried only at the Saffron and it was delicious, all type of food were there even pizza 😂. room was perfect, nice balcony, super clean, spacious.

nothing. i would just recommend to avoid (if you can) the waterpark on weekend as it is too crowded, during the week is really enjoyable!

Everything about Atlantis Sanya was awesome; the swimming pool. water park, food and breakfast. The staff was courteous. Right from Check in to check out we had a wonderful experience of fun and enjoyment. The very ambience of the hotel was royal. The show at the C theatre was really entertaining.

Everything was perfect but the beach was not tidy like the Yolang bay.

Still a lady tried to give us one room earlier, so we could change our cloth and could go already in to the water park. The food is very good, various and fresh., Everybody tried to fulfill all wished. Beer, wine everything included. Water park entrance included

2 beds in a room seems to be rare, but for a family its necessary otherwise you have to book two rooms, which is very expensive, and you can not leave the kids alone in a room in the night, when they are 7 years old. Check in is only possible in the afternoon, so it is not convenient, when you arrive at noon or earlier, excuse we are fully booked. Middle in the week side season Very crowded, long queues at the breakfast or afternoon or dinner. Internet only one per mobile number available. Dinner had fixed meal, so kids couldn't choose,, At least two choices would be good.

Spacious rooms, 3 times a day cleaning, friendly staff very helpful especially Luis from the horizon club restaurant on the 48 and 18th floor. and Nancy they went a mile to help with our family. Our 2yr old boy who has allergies was well taken care of by Luis who always arranged special meals off the day's menu for him. Nancy never sleeps, hehe we always said, she is there anytime you need her for any questions especially when we needed a hospital for our 1 year. We felt well pampered and safe. Gilbert is another staff that will make sure you find your way around the humongous property and entertain you with stories about the hotel's history. The lifeguards are so efficient and well trained even at the beach side. We had a big wave hit us and me and my 1 yr were immensed under water, in less than a min they were already at the shore ready to help but we were already out. It was a very comfortable, safe stay for us as a family of 4 with a 2 and 1 yr olds.

The Dolphin cay and C Theatre are too hot! And shows are purely in chinese so it's not catering for foreign guests. Also your customer dial number is purely in chinese for a 7 star hotel, i am sure you can add an English extension number.

Everything about Atlantis Sanya is awesome; the location, swimming pool. water park, the view from the room, theatre and breakfast. My kids loved their stay. Words can not describe the stay at Atlantis full; you can only experience it.

Unlike Yolang Bay, the Beach was so good

The fact that all was included in the room cost: visit of the aquarium, entry to the Aquapark during the whole stay. Also, we had access to the 48th floor lounge which was convenient for the breakfast and including free afternoon tea and others. At arrival the lobby was huge and crowded which can be scary at first thought but the personnel was present for welcoming the guests, attentioned and helpful.

Room cost is pretty excessive for what it is. To be aware that kids must be over 1.22m in order to be able to do all slides and attractions in the water park. Some attractions closed in the water park and long queues to be expected.

The service was absolutely amazing. From the second we walked in the staff were on hand meeting our taxi and taking care of our luggage. Someone then met us in the lobby and then sorted out getting us checked with with the receptionist translating mandarin into English for us. Anytime we needed any help there was always someone on hand to deal with it. Very, very impressive. And the facilities are fantastic! Great for families and somewhere that will definitely leave lasting memories.

If I was to be picky the only couple of things that would have made it outstanding would have been if there had been some outside balcony furniture and if there had been a coffee machine in the room.