Loved the cleanliness of the property, and the professionalism of the staff

while everything within the premises were clean, some of the outer areas were not as clean, also public properties like outer sofa and tanning chairs were smelly. in addition to that pool water was not crystal clear, and water temperature was too cold for the kids

The hotel was lovely, beautiful rooms, great breakfast. Food in the lobby bar, and Thai resto were delicious. Only complaint could be it took a while for food to come. Pools were nice as well, wished the slides were working properly. The staff were extremely friendly and helpful.

Only improvement to the gardens is to be put in more lights for the paths as the back part of the garden was completely dark when we went for walk after dinner. Also it is a shame that the beach is not better suited for swimming or water sports.

The facilities were excellent! The pools were huge and two of them were heated so we enjoyed it during the lower temperatures of late December. The food was delicious at the restaurant as we enjoyed the breakfast and the new years eve buffet. The room was spacious and had great facilities for my 5 year old daughter. The view was amazing from the room too. The activities for kids were a lifesaver as it kept them busy.

The service was outstanding from one particular person called Rony. However, a couple of times the room service order was muddled and we either received the wrong meal or the a few items missing. The spa massage that we went for could have been a lot better.

Really enjoyed our stay at the Sofitel. Staff were really helpful and accommodating. Special thanks to Angela on reception who helped us with all our needs.

When we arrived some facilities were closed which we weren't told about before our arrival. That aside no complaints.

gorgeous property with a variety of pools, gardens and areas to lounge - rooms are large and very comfortable. Joly from Guest Relations was a star and made us feel at home and at ease - we really appreciate her kind attention!

nothing!

Nice dishes and pool

something unpleasant happened on the first day and their didn’t give a good solution until I called booking.com. So I would give credit on booking.com

The hotel is big n nice. The environment is good for relaxation.

Breakfast and dinner buffet is amazing. Great a la carte menu. Thai restaurant is really good as well. Chinese Noddle Restaurant is super tasty. Really nice and friendly service. Lots of different choices to eat. Not far from Sofitel there is a food mall with a fish market and lots of different restaurants. Great staff and compared to other resorts in Sanya a lot of english speaking staff. Really lovely interacting with children. Beautiful pool areas. Beach is okay but not as nice as Yalong bay. The entire place is way more quiet than any resort at Yalong bay. Our son had an accident at the pool and needed to go to hospital. A really nice staff member joined us to go to the hospital to help out with anything. We really felt great supported the entire time.

Nothing. We would give 10 points if the beach wouldn´t be as it is. As we stayed already here before, we knew what we expect. That´s why we haven´t been dissapointed by the beach. We had our fun walking at the beach and playing in the sand. You can´t really swim there as Hotel guard will call you back.

The care and attention from staff is exemplary, with a special thank you to Eason who has helped us. We booked Sofitel after a horrific booking at Haomusi apartment in Atlantis Tangen. Eason helped us at 7pm when we were faced with a night and no where to stay. The rooms are spotless, we had the premium lounge and they even let us use it to watch the England games at 3am. We extended our stay by a week/ when we return it will be to the Sofitel. Thank you

The service was really good, the food was amazing big verity of selection also for dinners buffet. The rooms wasvery comfortable

. We didn't like the stuff in kids rooms and the stuff related to kids activities, no one of them really speaks English.