The Hotel is just a stone throw from the Shanghai Railway station, The Hotel is located literally 1 minute from the Exit 5 of the Shanghai Railway station (line 1). Restaurant is on both right and lefty hand side as you exit the Hotel. There is a digital mall right in front of the Hotel (look for it). From the airpoort take Line 2 (green colour) and change for the red line at People Square towards the north and stop at Shangai Railway Station and use EXIT 5. Good Hotel like it very much. Staff fantastic and good value. I salute the Management

The Hotel is perfect and what I dont like.... is the cold weather... (hahahahah) it was -1 day time and overnight it was -5. My grandaughter was like freezing...we are from Malaysia .. hope you all understand

Pretty good hotel staff, location is not half bad, Wi-Fi is ok throughout the property.

The wall is pretty thin so I was waken up by screaming kids or people in other room opening/closing their doors many quite a few times early in the morning. Also the swimming pool is always packed with kids taking swimming classes, not very hotel guests friendly.

I liked the location as it is right next to line 1 Metro and very near the Shanghai Train Station, which is very convenient. The room was spacious and pleasant. I found all the staff professional and friendly. I would consider staying there again.

Whilst the hotel provided both Western and Asian food for breakfast, I was a bit disappointed by the Western choices, especially as Shanghai is consistently highlighted as the most international city in China.

Staycation in town. the location could easily reach the Metro. The executive lounge well met our expectation, lounge open from 13pm to 21pm, had juice in the afternoon and happy hour from 17pm. The happy hour is above the expectation. We used the swimming pool which was mostly occupied by children with swimming pool membership. The breakfast serve since 6.30, turns out the fried dumpling sausage were all cold when we came at 9am. We could not find the forks and knifes. NO one will greeting or ask if need for coffee. The management is lack of training. Thanks to the reservation team, we got upgraded to room with bathtub, love it.

The bed mattress is too soft. The room service did not pay attention as we had extra shampoo but no lotion! The coffee capsule gave 4 but no more if you ask more, you will have instant coffee instead. So, we went lounge for coffee!

As the air conditioning was faulty in the room we booked and the very helpful staff was not able to fix it we had been upgraded to a suite very promptly without even asking for it. The staff was incredibly professional and our stay had been wonderful. This was an amazing experience. The room (suite) was so big we could loose sight of each other :-) The bed and all facilities were first rate. The breakfast with a large variety of Asien and Western foods was fantastic. I can highly recommend this hotel and will be staying there again if the opportunity arises.

The location compared to other hotels within Shanghai is not everyones first pick. It is ok as one can easily get to a metro station but the view and opportunities around the hotel can be a bit boring.

Had a really great stay at the Pullman on a recent trip to Shanghai. Check-in was super efficient and the staff was very friendly. Spacious rooms, comfy bed, and pillows, and loved the fluffy towels in the bathroom. Loved having the Nespresso machine in my room. The gym and pool exceeded my expectation.

The location is not as central as I would have preferred, but a quick metro or taxi ride and you can be in the heart of the city. Due to the Spring Festival, some amenities were limited (ie spa, gym hours, etc).

Always great. The staff are very patient. As a foreigner I don’t understand Chinese. they don’t much understand either but they went to a great length to help me.

Getting a cab can be a wait - but that’s not the fault of the hotel.

The Pullman is ideally located by the Shanghai Railway Station and the Metro (Lines 1, 3 and 4). I have stayed here before and have been impressed by the staff, facilities, and overall service.

Good location, Nice hotel. I love it

I asked for receipt with reception, they said you have to asked with Booking.com. Then I asked with Booking.com, they told me to asked with Hotel. ????

Clean, very close to shopping centre, friendly staff, facilities, quiet, good value, breakfast

The double room little small