The hotel itself is beautiful and it has a lovely walkway in the back that we enjoyed. The fireplace was perfect and the breakfast was good. The people working there were nice. The location was great. The room was simple but had everything you needed. My family and I had a lovely stay.

It was difficult to fall asleep at night because of the noise from the road. You could hear every motorcycle and every car drive by as if you were outside.

The location is great and everyone working at the property was very nice and helpful!

At some point of our stay there was no longer water in our room. The staff was really helpful and changed us to another (bigger) room with water. The water drainage in the jacuzzi in the bigger room was not working properly.

Very close to the main plaza and beautiful design! Nice private stroll in the back of the hotel. Staff was very helpful! Pet friendly!

No sound isolation between the rooms but they were working on it, so should be better in the future. We would stay again.

Great location away from the main square and most of the late night noise. Still a bit of loud music during the evening, but this is Colombia! Great staff, and breakfast id go back again and recommend to everyone wanting a nice comfortable stay in a small mountain town!

Location and staff were great. The hotel itself is also very nicely set out and appointed with a nice central area with a fire.

The room was fairly noisy, easily letting outside sounds in.

The room was clean and the view from the room , amazing

new / design bungalow 4 had pretty cool morning views they improved compared to former reviews.: - room got cleaned every day - free coffee / water in your room - breakfast outsourced to “beta hotel”, starting 7am and good / proper choices. - hotel is on a good way for the improvements

- hot water sometimes stops and becomes cold, therefore couldnt properly use the jacuzzi - its not a problem to walk 3min to the breakfast in an other hotel, but should have been mentioned - when you clean the room, please empty the thrashbin

Very clean, nice looking hotel, close to the center of Salento

It was extremely loud in the morning, difficult to sleep. Also we were three people in a room and the room was very small for that amount of people. One person had to sleep on a mattress basically on the floor (small rolling bed that could be hidden beneath the big bed. It was quite short as well)

The bungalow was ok and having a jacuzzi is a nice touch!

During our 5 nights stay in the bungalow it was not serviced at all. We had to ask for towels and even toilet paper. The breakfast is way below average and it is fixed. The only choice is between fried eggs or scrambled eggs. You get the egg, a very small bowl of fruits and a really low quality coffee - same every morning. There were constant issues with the water - sometimes even the toilet couldn't be flushed, other times there was no hot water due to the pressure being too low. According to the staff there was nothing they could do about it as they are connected to the Salento water system - not sure if this is true as we discussed with people staying at different hotels and none of them had issues with the water or hot water. The staff is not very helpful, they just sit around and avoid having any interactions with the guests making sure to do the bare minimum they can. Construction works going on right in front of the bungalows from the morning 'till the afternoon, making it impossible to spend time in the room during the day.

Installations, view, aesthetics, and the room was nice and bed was comfortable.

Poor communication from staff at the arrival, didn't provide WiFi, contact number wasn't given and when the hot water wasn't working we couldn't contact reception since we didn't know how everything worked. Poor information regarding the amenities given by the hotel.