Nearly everything

Some of the front desk staff need retraining. The first impression (the most important to arriving guests) was that they don't enjoy their work. No eye contact and they offered slow and unwelcoming service. They improved over the days however. Another gripe - some guests were allowed to poison others with their smoke at the covered area of the pool bar. Surely that's illegal these days. And a tip to others - pay for your extras as you go so you can check as you go. When added items go on a final bill - they create a document needing a bilingual algebra and algorithms expert to analyse - and have incorrect charges deducted.

All the facilities of the hotel were great, unfortunately, I didn't have the opportunity to enjoy the pool because the weather was not that good, but the gym was very nice with a great view. The room is spacious and the bed and bedsheets are top quality, amazing pillows too. Breakfast was delicious, with a good mix of local food (arepas and fruits) and regular hotel breakfast (like bread and eggs). I also had the opportunity to try the room service and the experience was also great. I highly recommend this accommodation!

It's quite far from the center city of Pereira( (30 min by car), where you will find all the restaurants and coffee places.

We checked in, enjoyed a bit by the pool and one hour later one of us had a medical emergency (non related to anything at the hotel)! and needed to urgently go to the hospital. The staff was amazing with us, always helpful, respectful and very compassionate, from the staff at the restaurant, front desk and up to management. The lady from quality control at the hotel called me and informed that they would refund what I had paid. We were touched by this gesture. This speaks highly of the human quality of the personnel at the hotel. Thanks so much

Having cars available is a huge plus for this hotel. The staff, except for the security, are wonderful. The hotel is very nice and the food is good.

The security needs to be retrained. They are terrible. I have friends in Pereira. We all visited each others homes and did everything together, like trips, clubbing, restaurants, shopping. However, the security caused anxiety and unhappiness by treating my friends very badly. I was also harassed by a security guard on my last night there, after I said goodbye to my friends. This almost ruined my trip to Pereira, which is a city that I love. I will be visiting again soon and will be looking for a different place to stay so I will not be victimized again by this hotel's security.

Second time definitely highly recommended! Great Taxi service from the hotel to anywhere with honest price the Driver were local💙Breakfast Colombian- intercontinental Staff at the Buffet humble&kindness 👍💙 Great hygiene standards ,During this Damm Global pandemic🙏 I love the Protocol that you have to wear your Mask when you get your Food at the Buffet Bar🍃 Thank you for checking out my reviews I'm vlogger- Business owner This is a place you want to be, when you visit this gorgeous Gem . 🌿🍃Pereira Risaralda

The beds were comfortable and breakfast was great! I was not happy they did not have a bell man to help with luggage. It would really be nice to have someone greet you at the front to help with luggage

No help with luggage and did not love the bathrooms they seem dated and need upgrading.

The hotel is amazing, the location and the staff are 10/10

It gets very noisy, the walls may not be thick enough and we could hear everything from the room next door: tv, conversations, furniture being moved. That could be a little frustrating. Our stay was really good, and the check out time is very comfortable.

Staff is super friendly, helpful and attentive. They make all the difference. The room was clean and modern. Breakfast is plentiful.

This time we stayed in the tower. The room had some maintenance issues. There was some wear and tear.

everything was great.

didn’t like the fact that I’ve been there many times and as an American tourist for the first time I had to pay for taxes when we don’t have to. had a new passport and the lady refuse to help me with that.

The gym, and the pool

Handicapped accessible toilet needs two grab bars on each side. Mine only had one grab bar. Bed sheets were dirty