The staff were professional, yet caring. Every area of the resort had great service. The rooms were very comfortable for the 5 of us and the view was exactly what we were wanting/expecting. Loved the bowling/games area + the pool/jacuzzi areas. And the dance classes throughout the day were so fun!

The food selection in the pool area came from the same restaurant. So while we lounged at the pool, it was the same menu as when we had dinner. So although there was variety on the menu, I felt like it lacked variety for kids and pool setting

We had a pleasant 2-night stay at Zuana Beach Resort. The staff's friendliness and helpfulness stood out. The resort offers convenience with on-site amenities like an ATM, minimarket, and spa. The spacious, clean rooms added to the positive experience. However, a map of the expansive resort would be beneficial to navigate easily. Additionally, more vegetarian options in the restaurant would be appreciated, and including soap and washing-up essentials would enhance the overall guest experience. Despite these suggestions, our stay was enjoyable, and we appreciated the resort's offerings.

very nice staff and typical caribe beach resort

I wish that the star ratings were kept to the International standard. this is a nice property, but far from 5 star. at best it’s a 3.5 star by any international standard. plastic chairs on the balcony, no shampoo or toiletries, bedding is basic … the property is fine and comfortable but quite misleading if your looking for luxury, as it is advertised.

The staff was amazing, Luis at Ziruma Bar, Danna and Yulianna at the breakfast. The entertainment staff was full of energy and creativity. ( Chocorramo, Coco, Gaby Etc) Josue the best dancer! My kids lived all the activities they had for them and we won multiple times!

When we check in it was not properly clean it coyld have been yo give us the room fast, cause the rest of the days our room was clean and organized.

The staff were very friendly and always trying to mae our stay more enjoyable. They were also very kid friendly and went out of their way to make sure that my 4 year old had a great time. Lots of activities for adults and kids throughout the day.

Nothing. Everything was amazing.

the staff was friendly most of them around some it was ok

key didn’t work after a day and we had to go 2 times to get it fixed. and we didn’t have water so we had to buy which took a bit long but was ok check out was 12 but at 11 they reset the key so shouldn’t be like that therefore we did check out late thanks they didn’t say anything. buffet we didn’t have it one day because very early they took it.

Zuana Beach Resort is excellent, beautiful resort best, in Santa Marta on the beach, big resort lots of space to roam around. The main pool is so warm was amazing, lots of staff around the pool if you want food or drinks. The WiFi in the room was excellent we stayed in the Tower my wife was able to work remotely every day no problem at all. We have also stayed at the Marriott down the road, this is way better for longer stays. There is also a little outside mall about 10 minute walk up the road, with multiple restaurants, Ice cream, shops etc. Also a grocery store ( Olympica) is right around the corner from the resort 100% recommend Zuana will be back again

About the only flaw would be the water pressure in the shower is a little low, king sized bed was pretty firm.

Pools were clean and great. Excellent security on the beach and the road. Fantastic buffet breakfast. The restaurants had a good selection for lunch and dinner.

The bowling and other game activities were a little expensive. But it was a good place to escape the sun for a couple hours.

The pools were well kept and CLEAN! The grounds were also well kept! The room was spacious and air conditioning was perfect. The breakfast had a wide variety to choose from. The staff were very friendly as well.

The toilet clogged twice but they came to fix it pretty quickly. They should have ice machines avail since it's so hot but maybe that's an American thing. The staff were kind at the restaurant but a little slow.

I loved this hotel. We had just done a big trek so to be able to chill out in this hotel was perfect. Great food. Very comfortable bed, so many helpful staff. There was a choice of 5 swimming pools and it was on a beach. Beautiful sunsets which we could see from our balcony.

Nothing