The hotel itself is absolutely amazing. The sea-view we had from our room was out of this world. There's wild-life everywhere - with monkeys literally coming right up to your balcony sometimes. The food was great - especially dinner (even if a little expensive for what it was) Hotel amenities and spa were fantastic. And the staff who drive you around the grounds to get from A to B were all super nice.

Some of the staff were kind of rude - specifically a couple of the breakfast waiters - depending on what mood they were in! This isn't something you expect from a hotel of this calibre. The only other thing I take issue with are the prices of food/drink. I understand that this hotel is an extremely high end place, but there's really no need whatsoever to charge $25 for a plate of fruit or ten dollars for a bottle of water. It felt like they were taking the piss in that regard - especially considering the premium rate you're already paying to stay at the hotel.

Everything! The design is done with incredibly good taste. The location/plot is full of wildlife. We went to 5 tours prior to our stay here to see wildlife and we saw less than what is on site (all types of monkeys, birds, sloths from close proximity, etc). The beach is also nice, black sand, but we preferred to stay at the pools. The rooms are fabulous and designed with impeccable taste. Regarding the restaurant, we often go to these elegant hotels but usually the restaurant does not stand up to the hotels. This is NOT the case for Arbol. The restaurant, Arbol, was great: breakfast, lunch and dinner, it was so good we ate all meals there! It is refined and delicious. Staff is also extremely attentive and helpful. The gym is small but sufficient for 1-2 trainings. We will definitely come back.

Hard to find something we did not like. Reading other reviews, people say it is expensive. We believe given the quality of everything, it is adequate. What might be expensive are the drinks. There is a happy hour from 4-6pm though.

great location. wonderful staff. great support and accommodation. Staff was prompt and courteous. With any issues had , they responded promptly. The location is great. We had access to wonderful variety of tropical life. A toucan set outside our balcony and entertain us with wonder song. Truly amazing. If you and tropical life at arm distance while restingonyour balcony or in your hot tub, this is the place.

The closest beach was generally difficult to access. everyone relies on the golf cart rides to get one the most of the way, with rest a bit difficult for older folks. The beach itself is very nice at low tide. The other less than optimal experience was the dining room. Generally, the foods OK but could use improvement

Amazing place where we ended our honeymoon and are already planning on an anniversary holiday back! The place is incredible, so perfectly designed to fit with its surroundings. The staff were amazing, the food incredible and facilities and views a dream. What a place…

We were lucky with our room but some rooms were further down and it’s all on a hill…however a quick call to reception and a golf buggy will pick you up so no problem! Also it rained so can confirm that the hills are perfectly safe when wet!

Everything the place is incredible. The photos on booking.com are now outdated and it’s better in real life. The service is superb and they go out of their way. It was our anniversary and they gave us a complimentary bottle to celebrate. They also upgraded us without asking. Truly a phenomenal experience- food, drink and accommodation superb.

Nothing. Only qualm is the offer of a free breakfast which was a fruit platter but the cooked food was so good we were delighted to pay.

Wonderful beach, beautiful scenery, excellent and spacious rooms! great staff.

Restaurant is fair, but it could be improved to match the top-notch facilities. The option to create a sense of fine dining should be rethought. Breakfast in particular should be swifter, with a couple of extra options, and could be included (only fruit is included, which is great, but falls short for this price point).

The attention to detail shown in the room design is excellent. The bed, and all the other furnishings, were super comfortable. We picked a room with an Ocean View and it did not disappoint as the view was amazing and the terrace was huge and could easily fit a number of persons. Lastly, the service was very good as all the staff are very friendly and attentive. Also, the WiFi here was very good as it worked pretty much everywhere on the property.

The only complaint I have is that I wished they had a little shop of some sort on property that sold snacks, fruit, local coffee, souvenirs, etc. Maybe its in the works, but if not they should consider something as sometimes

This is possibly the most luxurious hotel we have ever stayed in!! Exquisite attention to every detail, amazing rooms and the bathroom was unreal! The beautiful mosaic work every where was amazing! The staff went 110% and above! Nestled in the jungle with gorgeous views! Crazy wildlife sounds at night! The pools were gorgeous, they took us down by golf cart to the beach, as it’s pretty steep to walk. Byron and Randol were exceptionally kind and helpful… I can’t say enough good things about the wonderful staff!!

Nothing… it was just an amazing experience staying there!!

The Hotel is amazing, great design in the room, the restaurant and and the pools. It was a great stay, the pool is perfect, with monkeys just around the pool jumping (not annoying or dangerous)

The prices of the food and drinks are very very expensive! The hotel has a lot of ups and downs, they offer golf carts to move between rooms and pool and etc.. however, when we checked put it was very early in the morning, we had to take the luggages ourselves by walking, with the help of the security guide, we were going up and my husband fell down and git injured..

The whole environment was simply fabulous! The room, our terrace, the pools, the service and the food... everything was just perfect. Even nature was on our side with a sloth on the premises and a whale jumping in the distance.!! Walking around can be a challenge due to steep walk ways. But the Hotel is offering internal transport services.