The location Escazu is a very nice place to live in. The room was big spacious clean I love the pool sitting poolside was so fun. I love the live music at the lobby it was so romantic being with my partner there I'll always cherish it. The beds are very comfortable.

The market's food unfortunately screwed up my order my seafood was raw and I had to pay the whole thing It was the first time ever i ever had to send food back in my life. I thought it was only a thing in reality tv show.

- I loved the pools each one with different temperature - The staff in the restaurants, pool service, cleaning staff and bar are just amazing - The food at restaurants was excellent.

The information provided at the lobby, no recommendations, no help with inquirings; There was only one person every day the entire day doing his best but overloaded with all.

We stayed at the Intercontinental the last 2 days we were in Costa Rica. It is located next to the mall for convenient shopping but was much further from the airport than anticipated. We stayed at the Club Tower Room and enjoyed the complimentary happy hour drinks and snacks.

I scheduled room cleaning service for 1pm and my COVID test at 4pm. We left our room after lunch to allow our room to be cleaned and returned at 4pm. When we returned, our room was not cleaned, and I discovered that my COVID test was cancelled because I was not in the room at 3pm to confirm the COVID test appointment I scheduled that morning. Both eventually got done but I was annoyed at the delays and that we had to leave our room again.

Intercontinental was fantastic. Location was just across the street from the beautiful mall at Escazu and my favorite local supermarket. The hotel restaurants were exceptional. We tried the lobster factory, the local market restaurant and the Italian restaurant. All three exceeded our expectations. Staff was very friendly. We took advantage of the breakfast every morning and the happy hour in the evening. Both were served close to our room, which made for a very comfortable stay.

Very clean

I requested my room to get cleaned, with the sign on the door, and was told not today. But then I asked again to the same lady, she said someone would come. I had the sign up for service, not sure what else to do.

We have stayed at this hotel several times, due to doctor appointments nearby. My husband and I are vegan and I was pleased to see more food options in the room service menu. The front desk person who took my room service order was very helpful with the food order. However, more vegan options would be appreciated as you know it is a growing area.

I purchased water in the gift store. However, the price was different from one day to the next. This was not due to the change in colones-dollar. I wish that you could sign in to your room early, if it's ready, without paying the extra fee.

Extrodinary personal service by staff - especially the service staff in The Market restaurant there. Great reception staff and exceptionally service oriented door staff.

Nothing

Breakfast was incredible! They had a bountiful selection of fresh fruits, typical foods from Costa Rica as well as egg, potato meats and cheeses.the staff was ALWAYS ready to help. Almost everyone on the staff could use and understand English as well as Spanish. I had a delightful time

Location, style, cleanliness, comfortable were all great.

Room service: I have frequented the hotel over the last two years and noticed a decline in the room service. The pasta was cold, with no salt and pepper, fast food packets of mayonnaise, and ketchup. In addition, the room service was not up to the standard I experienced on previous visits.

This in an excellent hotel. The rooms are comfortable and the beds are fantastic. The warm outdoor pool is a big plus. We stayed at the hotel between our visits to the pacific and atlantic sides of Costa Rica and we found it very difficult to leave.

The breakfast buffet is a mess due to the Covid regulations. We had to wait for our second rooms for a couple of hours though we arrived after check out time.