Sheraton San Jose Hotel, Costa Rica

The staff, lobby, free breakfast and bottled water. The food (room service) was incredible that we didn't want to eat out. The breakfast was a full buffet (omlettes made to order) and the lobby lounge had great beverages at a good price.

The room carpets were very stained and dirty. The pictures of the pool were off - it's more like a gigantic hot tub and not an infinity pool. There weren't many lounge chairs and it wasn't nice and pretty like in the photos.

- best breakfast we had in 5 weeks in CR - nice room with nice bathroom - super cosy beds (comfy sheets) - great service - nice pool and fitness room

- location (if you want to discuter SJ, but great if you want to be close to airport or shop in Multiplaza that is 5 minutes on foot)

Staff was friendly and professional. if there were any issues, they were addressed quickly.

overall the carpets seemed dirty and stained - definitely in need of a steam cleaning.

The staff at the reception desk were very accommodating and very helpful with advising where to get COVID tests (for return travel) as well as printing our documents. The room was great- large and very clean with a comfortable bed. The wi-fi was great and fast. The hotel is located in a central location close to a mall as well as a plethora of restaurants and shops. The breakfast was superb. It was tasty while there was a good variety of both Costa Rican and continental foods to try from.

There were very few cons. If I was being critical, the view wasn't the greatest considering I had previously requested a room on an upper floor. Also, we had an unpleasant experience where a guest in the room next door mistook our room for theirs and started banging on and shouting at our door in the middle of the night. That person also had their child/children running in the hallway and shouting- also in the middle of the night so I know for a fact, that the room definitely was not soundproof.

Everything was excellent, but there was one thing that I put in the category of going beyond the call of duty. We had a very short one night stay and were supposed to catch a ride to the airport the next morning at 5am, meaning that we were leaving before breakfast time. I mentioned that to the staff upon checking in and they kindly prepared boxes of breakfast to go for the 6 of us. As we came down to catch our ride the next morning, they were ready with a box of perfect choices of sandwich, fruit, and yogurt plus fruit juice. Truly phenomenal how caring the staff was!

Breakfast was extensive and perfect. The staff were all wonderful and very accommodating and professional, upgrading me to a stadium view room which I really appreciated given I was unable to board my flight thus had to stay in SJO for an extra night. One thing I wasn't too sure about was the Sauna, the instruction need to be printed out and stuck to the wall outside the Sauna so we know how to operate it. The room was incredible and very clean, food was great and the views too. I had a wonderful stay at the hotel and definitely recommend it. 30 mins to and from the hotel.

N/A

Great front desk staff. Close to multiplaza to walk over and have something to do and get food/grocery items there. Beds were excellent! Breakfast was great and really well done in terms of covid protocols. Nice outdoor area to eat. Gym was pretty good but lacking equipment for leg weight work.

Pool area was disappointing and steam room was not hot (even though i had a booked time) and a smelled mildewy.

everything was clean, beautiful and everyone was very accommodating. I woke up late and ventured into the breakfast area to find that I had missed it. Everything was all put away. The gentleman then whipped me up the most amazing cup of coffee and offered me something small but decadent.

I loved how clean everything was but, mostly the beds!!!! So comfortable.

Great Breakfast the girl who do omelets morning breakfast is so impress and lady Dayana at evening restaurant was wonderful sweet girl both was understanding services !!!

the cleaning in my room was to bad ,My towels and clean my bed linen has to call to the camel to do

We didn’t know anything about San Jose before booking here and think we accidentally booked in a much better location than expected. The hotel is in the area of Escazu which is closer to the mountains and the local area is full of shopping complex’s with Starbucks and restaurants and even a local huge shopping mall! The main centre is about 7 miles away and only around $4 in an Uber. We much preferred the area of Escazu than the main centre or San Jose. You also have the benefit of being close to San Antonio which is great if you want to explore the mountains.

The photos of the pool were deceiving. While we were there the hotel didn’t take the roof off so it was effectively an indoor pool. They may remove the roof is asked to, we didn’t ask. Also the pool is a lot smaller than a I thought it looked so you can’t swim laps in the pool or anything, it is more for a gentle paddle.