Excellent location/wonderful staff/awesome room with excellent sheets and comfort

breakfast - for 5 star needs to have more variety and options. another issue for halal and kosher customers cold cuts should be served and placed separate as beef or poultry should not be mixed with pork as it was done!

This hotel is beautiful and finely finished! Coffee and fine teas in the rooms, rain shower, auto sensor nightlights, climate control in the room, bluetooth speaker, doorbell....truly all the bells and whistles! They really thought about the guests when designing this hotel! The breakfast was a buffet coupled with a small menu. Great selection! They had a dog bed and food/water bowls for our dog. We felt very catered to!

The pillows were a bit flat. I would not pay the extra rate for the view. It's not a landmark view but rather a street/tram stop view.

Location is perfect, everything still smells like new, gym OK, staff very friendly, everyone.

Breakfest was a joke, too few guest, its difficult to make buffet with low occupancy, I understand that. I would recommend to buy room without breakfest and find something around, it will be tastier and cheaper

Very nice and modern hotel, the staff is very friendly, thank you to the check-in staff as well as check-out, my first choice in Prague Thank you Andaz from Hyatt

Perfect Location, very friendly staff, hotel is just amazing. Looking forward to be back

There is nothing that I disliked

The building and the overall design. The hotel is new and beautifully decorated. Rooms are decently sized and very bright thanks to the large windows and high ceilings. Breakfast is top-notch. Very good quality and diversity of food and drinks. The hotel location is good and central. I liked the pop-up store next to the reception with locally designed and produced design pieces

There is a problem with the organisation of the ground floor. The reception is far from the entrance. When I arrived, there was no staff at the entrance to help nor anyone pointing me towards the reception. Given how the space is organised, you must have a valet at the entrance. Considering how the hotel aims at positioning itself, the rooms' night set-up has to improve (prepare bed, chocolate, close curtains, slippers...). Ritz Carlton and Four Seasons are good examples of how to do this.

This is the most beautiful design hotel ever, a real treat if you are a lover of beauty. The rooms are not only pretty but also very comfortable. Nice bed, pillows, couch, the mini bar has nice drinks which are complimentary. Everything is clean as it should be. Food is amazing. Don’t expect large buffets, but refined dishes. We loved it! At tea time some complimentary cakes await you. Staff is genuinely kind. We highly recommend! Best hotel in Prague, for sure.

A minor detail: noise of the tram.

it was new and clean the breakfast was a mazing thanks to your chef

the concierge , i asked her to buy a train ticket to berlin first class but she didn’t book the seats when i take the train i surprised that without booking the seats you wont have any seat for you .as a concierge she should know that !! she let me pay €140 to stand me and my daughter the whole 4 hours 30 minutes for a mistake from her . as a tourist first time to prague I asked her to book these tickets to a void stupid mistakes like that . any apology will never accept for what i suffer during my trip yesterday .

We liked everything. The restaurant/brakfast staff were so friendly. They got out of their way to get us anything we wanted. And genuine smile and friendliness. Thank you! Beds were comfortable, good pillows . The place was super clean. Reception staff helpful and very efficient. Arriving here after Marriott Prague's bad experience saved our holiday (Left Marriott Prague 2 days early even not bothered asking for refund because of horrible conditions).

Nothing at all. All was good.

This is a amazing hotel and we had a wonderful time. Our room was decorated stunning and stylish , high ceilings and comfortable sofa and bed. Centrally located, walking distance to all major sites. Wellness and Fitness Center are really great 👍 .House keeping team did an excellent job and the Front Office was super friendly and helpful. We had a safe parking lot in front of the hotel, perfect for our day trips. All over a lovely stay, beautiful property and wonderful service.

Sorry there was nothing what we didn’t like