location, lobby interior

Hotel staff at the check-in not very helpful (said he will call me when the room is ready, he did not). Each morning waiting too long for two slices of gluten free bread (usually would get it at the end of the breakfast). Room cleaning included only towel change and bed making. Safe deposit box did not work (when cheked at the back, layers of dust not cleaned for a while)..Pool was closed (found out about this only after reservation).. Alternative was offered..

Great atrium and coffee bar. Charcuterie board was a value with monster big screen TV for sports. Across the street, literally, from Sea World. Rooms that face Sea World get a wonderful fireworks display. The photo posted with this review is from our balcony (which was also huge (Room 6109.)

The resort fee of $35 seems to be a cover for Wi-Fi and is excessive, unless you don't have a car. The shuttle services may make it worth your while even with a car, so that is a debate up in the air. Doesn't matter, you're paying for it, regardless, so get your money's worth. Otherwise, the parking is $38 just to be there, which is just a money grab, but it is $50 for valet. We went with the valet service and at least had the vehicle brought out and parked twice for us. All in all, it was an awful lot of money on a per night basis.

I like that there is a splash zone with big slides for the kids. The hotel is huge. The rooms are pretty big, same as the beds. You can add 2 more queen size inflatable imo. It is very close to SeaWorld & Aquatica. The front desk & hk staff are nice & friendly. The Starbucks inside has moved to the market (near bfast area) The breakfast is not included, I think it's around $20 per person. The parking is the same. I had misunderstanding regarding our fees though, it was the incidentals for $75. I thought it will get refunded but after weeks of calling & being told it will be back in our bank soon, the manager told me that it indeed covered the resort & parking fees. It took 2 weeks, I was under the impression that it was included when they charged my card upon checkin. But the manager was nice enough to give me something for the inconvenience so that was a plus!

The only thing I don't like is the bathroom, my eyes are very attentive when it comes to rust, I can see the sink, toilet and tub being outdated.

We booked a king corner suite, the room size was nice. The amenities were good breakfast bar, middle bar menu was good. Staff were all great, even the valets who we did not use were very helpful and nice. We did really enjoy the stay.

The only thing was the bathroom in the corner king suite. The bathtub/shower combo was small and felt uneven. This made it hard to stand in and getting out of. I was hoping for a corner king suite, it would have had an updated walk-in shower. The shower head was older and could not be adjusted.

I wish pool had every day 1-5 pm DJ, my kid love it. It was very entertaining. Buffet food was delicious and fresh. Room was very clean with great view.

Room beds were not comfortable. In addition, third party for parks ticket seller, which is located on opposite side of hotel front desk. The ticket seller sold tickets for 2 days to see 2 parks, for 3 people, in the amount $460.00. When we arrived at SeaWorld we were not able to get in, because tickets were not scannable. We were told to stand in line where they sell tickets to reprint new ones and then to enter. That took extra our personal time. We lost second day tickets, because we did not go!

Wonderful breakfast and our waitress “Anna” was absolutely amazing! She was so very kind to my entire family. Boardwalk restaurant had outstanding food as well! Outdoor pool area is beautiful!

Front desk could have more pleasant attitudes when we were checking out. There was no response when we gave a great review about what a great job your housekeeping staff had done with our room. Fees were a bit much. To charge $30 parking per day on top of a $35 resort fee ( that offers shuttle service… but it’s very limited)

I came back after 20 years straight of going there and. It was the best I ever been tooo Maysun my girll!! Thanks for the suite And. The guys thanks for making me feel at home like I did spending all the years there before I met you all !

There’s nothing to be unhappy with It should be on booking.com top 10 and at #1

The view from our hotel was of Sea World and we saw the fireworks both nights! The closeness of the hotel to Sea World and Discovery Cove was great!

The room service was horrible! The food was HORRIBLE! The food was not cooked correctly and we wasted the money! It was SO expensive for food delivered in paper bags and paper boxes.

we liked the location and being able to walk into Seaworld. The lobby bar was nice and Tiffany was great. The room was nice, clean, and had a great view.

Undisclosed policy on age maximums for free breakfast included in the room. They only include 2 adults and 2 children under 12, but this is not stated anywhere. The server assumed the ages of our children and then charged for them as adults. it was not handled well.

Super clean room. Excellent staff at the bar/restaurant the coffee shop. Staff are awesome as well. Beautiful pool area to sit by you have a morning coffee.

I did pricey for what you get and also the advertisements showed peloton bikes, but there weren’t any in the gym