staff were very attentive, could not do enough for us. so helpful. pool was very relaxing - an oasis in a busy city! we visited as part of our honeymoon - a delicious cake awaited us on arrival!

Upset to find the hotel’s trips to the pyramids are approx triple the price of local tours. Tip to future guests: Google the tour you want to do, and book it yourself. hotel concierge’s prices are extortionate for the exact same tours. also Disappointed to find breakfast not included in room rate.

Everything. Smooth and fast check in process. Room was upgraded to the next category. Very good, spacious and comfortable room.

Not staying for long as I had another flight to catch. Concierge was not very helpful with an issue we had with our luggage with the airport, which resulted in waisting our very valuable and very limited time back and forth to the airport rather than enjoying our time in Cairo. Also, we received wrong information regarding our travelling terminal which resulted in changing terminals and we almost missed our flight.

Room size and furniture Bathroom as well Friendly and professional staff Room view on Nile river Room service, laundry and housekeeping Location and connection to first mall Very well maintained hotel

There is no lobby as other Four Seasons hotels around the world

Four seasons has the best service, clean room and good food.

We were disappointed with the big difference between four seasons nile city and four seasons at the first residence. We requested a nile view and we got a pyramids view which you cant even see! Even though the hotel confirmed that they will accommodate our request and highlight it as a top request, they failed too! we informed the hotel that we're honeymooners, and we got a message that we will get something extra special yet we didn't get anything special/ extra service.

-Spacious and luxurious room -Great spa -Friendly staff -Amazing Greek restaurant on first nile boat

-Housekeeping had to be reminded several times to change coffee capsules & replenish tissues (which is a no brainer for such a hotel) they said sorry though and corrected it in the end. which is what counts. -Pool bar / entertainment closes early with the last order 00:45. -Access to spa is not ideal (you have to pass by the people swimming and people having drinks and lunch on your way to spa) rather than a direct elevator. -For a stay of over one week the water of flowers was never changed. -A few points if corrected would make the hotel a 10/10 but for now it’s 8/10 and I will give it a second try.

Great room, nice location. Everyone was nice to me on my birthday! Even gave me a cake! All staff were lovely and helpful. Rooms were nicely furnished and large, room service and food were great. Discount at the restaurants too.

Made to wait for check in for an hour even though I arrived at 3 pm. Told to go with all my cases to eat at the mall next door! Had to call repair person 3 times during 3 day stay for various reasons (bathroom door broke, bath plug problems and then had then a water leak in to the wardrobe).

We stayed here for one night upon our arrival into Cairo, before leaving for Luxor the following morning. Our room (which we luckily got upgraded to for free) was spacious and clean, but not entirely comfortable (see below). We had a nice view of the Nile. We were given plenty of water and welcoming local treats, which was a nice touch. Breakfast and room service were both fine. The staff were warm, attentive and helpful.

Our shower wasn't working so we had to shower in the bathtub. As we were only there for one night, we couldn't be bothered moving to another room. Although spacious, the room seemed quite tired / dated - we understand that renovations were taking place in the hotel, perhaps to address these very issues, though (thankfully) we didn't see them. There was also extremely loud live music being played down in the pool area which were could hear in our room even though we were up very high; the performer was told to leave after we asked about it (this was after 10 pm and we needed to sleep). The food was fine but compared to other 5-star hotels, it wasn't anything particularly special. The staff were very nice but they tended to hover a little too much at times.

Nice place, great fournitures, well decorated and nice pool with large opening. The staff is very nice and accommodant, most of them.

We booked a king sized room, with view. When we arrived at the reception, the man told us that he can only propose a room with twin bed and let us no option (I should precise that we are two married mens….). The room was really smelling bad because of the cigarette, so we asked for another room and the new receptionist, which was very nice, told us that he will give us a room with a king size bed because many were available…

the room rug and the blanket was dirty

Extraordinary and really kind service from Nagham at the reception when arriving. ♥️ Really good selection of restaurants. The fourth floor Lebanese Aura restaurant with eastern style live music exceeded my expectations like the whole hotel. I felt like being a king or pharaoh in that very special and spacious suite.

The transportation options they offer from the airport to the hotel and back are pretty expensive compared to official taxi service prices you can get at the airport but cars are likely more classy too.