We stayed for 10 days in the beginning of February 2023 and we had a pleasant stay. Hotel was somewhat older but was beinig renovated part by part as we were there. There was a new owner takeover recently it is being modernised now heavily. There is a really good guest relations manager an english native speaker who was taking care of customers requests and making sure everything was fine. We had couple of small coplaints and they were dealt with and resolved immediately. All staff was incredibly friedly, helpful and hasle free which made us enjoy our time even more. Best part was the food as this was the first time we had extraordinery variety of food in an all inclusive hotel such as shrimps, crabs, lamb, duck etc. Beach was ok, a bit shallow but there is a sand pathway to deaper water and also a jetty/bridge which toom you to a deeper part which you could easily access from the beach. You could walk left and right from the hotel on the beach road and go outside the hotel next to the sea which was nice and you could walk next to other hotels. Police in front of the hotel as well as a security, felt as safe as in a bank walt. The whole town is heavy guarded and area around the hotel is patroled with police cars all the time. Tourist police come to hotel daily to check up on everything with securyity people. You could actualy walk upnand down the beach road also outside the hotel area which is nice for people enjoying walks or joggers. All in all very good what you pay to what you get ratio. WiFi was suprisingly available troughout whole hotel and also your room free of charge, was very decent speed and quality. We were offered free late check out as we had an evning plane so we could use the last day as well, thanks, that was very thouthtful. Food & drinks were extraordinary. Very good photographer and the tour agent Zola in the hotel to highly recomend. The whole hotel is trying really hard to olease the guests and we would come gladly again.

The only thing which we would like to see improvment was the heated swimming pool next to the beach to be heathed more than 27-28c which eas the temperature when we were there because for the kids that was a little uncomfortable for stayimg loger period in water especialy in the off season. Rooms are ok but could use new matrasses as the ones there are either too soft or to stif.

Rooms with fine-working AC were very spacious although a bit worn out. Hotel staff were very friendly and helpful with our needs. Breakfast was diverse. Wifi worked well all over the hotel.

Service in hotel restaurants was extremely slow, we waited for 45 minutes for our drinks and another half an hour for our food, which is a bit too much for frozen pizzas. Bathroom door didn't close and balcony door was getting stuck constantly.

Great location, shops, pharmacies, etc. Big room, good wi-fi in the room. Good sound insulation. A beautiful garden. Good children's playground. Wide beach, with sandy entrance to the sea, but no windbreaks. Italian guests 90%.

The restaurant room and hotel corridors are in a very critical condition. Renovation is necessary. The quality of the food should be improved and the glass should be removed from the food counter. Uncomfortable tables and chairs in the restaurant (tables are low, chairs are high).

House keeping was done everyday which was lovely to come back to a nice clean room. There are loads of restaurants which are walking distance. The resort is very big and has lots of pools and own private beach.

The breakfast could have been better however it was was added in with the booking so cannot complain. The air con wasn't as strong enough and made really loud noises when turned n but luckily we didn't use much during the night as was a lot cooler.

staff, atmosphere, the drinks !!!

the food was okay but we had stomachache every single day… and diarrhoea

The food was delicious The pool bar is very nice It’s close to Hard Rock Cafe

The water at the shower is not warm and they should have Wi-Fi at the bedrooms too. It’s only at the lobby.

Room 4130; garden and public areas ( such as wc) Were very clean Food were delicious ( especially dinner) Hotel has a huge and beautiful garden Live Flowers at the reception were great Smily and helpful stuff Special thanks to : Mr.Ahmad from House keeping Mr.Mohammed Reception night shift There is a soft animation in hotel They do all basic activities like gym ; zumba ; dart ; boccia etc Very special thanx to Diana She is a great animator who takes care all children with a limitless energy Every animation manager's dream to have one like her. After night show There must be some activities at lobby bar like bingo ; minigolf ;,some card games ets There are several pools.in different size Including 2 relax pools Beach is very clean But it s forbidden to swim and use the pier between 08.00 and 17.00 I

I did nt like the swimming and pier is forbidden Between 08.00 and 17.00 It could be 07.00 to 18.00 at least

Great services and staff at the hotel. The hotel has everything and more to offer in terms of entertainment, location, services and convenience. Multiple pools, private beach area equipped with food/towels/A.C and drinks - there’s even a drink/bar area inside the pool! Resort is stunning and very spacious. The all inclusive option is definitely worth the price as it is not too expensive and offers a variety of food and staff are very welcoming. There are convenience stores inside the hotel as well as an atm, taxi service and tour guides. Additionally the room service and reception staff are top notch, they voluntarily reach out to make sure you’re as comfortable as possible and promptly deal with any issues.

Unfortunately, there are no female only pool areas which can be an issue for Muslim families staying here. Other than that, honestly a great place to stay for holiday. Deffo recommend!

Large spacious hotel with extremely friendly staff who were always there to help. Shimaa on reception gave me a 3hr extention to my room on departure day as my flight was an evening departure.

The rooms were a little shabby and as a single traveller night times within the hotel were boring

Spacious room with a terrace and en suite, comfortable bed, fantastic buffet every day (we were all inclusive), which was excellent and delicious cuisine. The swimming pools was nice with separate one for adults only and access to beach was also very good. The beach was nice and sandy and clean. There is a bar and excursions hut which was good if you wanted to take any trips such as snorkelling, boat trips, paragliding etc. Had a fantastic family holiday. Great for families with everything on site.

Some of the rooms need cosmetic updating such as replacing tiles and general paintwork.