Rixos Premium Seagate - Ultra All Inclusive

Outstanding Experience. All good & above expectations (staff very friendly and helpful, facilities, services, resort size, food, kids club, activities, etc…) (Except the below comments).

The experience during the checkout process was not as expected, as there was no decision maker to allow & accept the free of charge late checkout and we called +4 times to facilitate and discuss the same topic with no chance. We understand/ respect the resort policy. However, the usual practice is to show flexibility by extending for free of charge (Rixos asked for 50-100$ for the late checkout).

Great facilities, very warm staff, amazing marine life.

Nothing to do with the property but rather the eating manners of some guests. Being in an “all inclusive” hotel does not necessarily mean one has to behave like a pig and be wasteful with his/her food l. That is so painful to see especially when many countries are in a brink of famine. Nothing wrong with making the lifestyle choice to be far , but at least when you put enormous quantities of food on your plate , make sure you eat them. Otherwise they go in the bin. Be respectful to food , to the chefs, to the hotel and behave like a human.

We loved the facilities and activities There is something to do for each family member adults and kids Very clean and the staff are amazing!!!

The quality of food in the buffet and the fact that you have to make a reservation every time you want to eat in any of the restaurants outside the buffet When we got there, there was bo availability in any of the restaurants except in our third day of stay!!!!

My family and I had the greatest trip ever in Rixos Premium Seagate. The hotel is luxurious, clean with spectacular landscapes. The staff..I would like to thank all the staff members for everything, they were friendly, kind , helpful and professional. In addition I want to thank the security team because I dropped my wallet in the reception and they looked for me to receive it and they were really professional and honest. The pools.. there are plenty of pools with different depths and they are clean and nice. And there are lots of bars. also the lifeguards were everywhere. The beach.. the snorkeling experience was amazing and we saw different fishes and coral reefs. There were towel carts everywhere and also bars with nice beverages. The aqua park .. I liked it som much . It was clean and very big .. there was a wave pool and a lazy river too and there are a car race and it was really nice. The food.. the food was delicious with a large variety, the main restaurant is amazing and you can listen to amazing musicians playing music while eating meals. The room.. I was in a junior suite and it was clean spacious with all the facilities we need. The entertainment.. the night shows are awesome. The shows were very entertaining and we had much fan. Eventually, it was such an amazing experience and it is highly recommended to stay in Rixos Premium Seagate

9/10 . It the best hotel in sharm. Good value for money (promotion prize). Pools are very good . Food quality is good . If visiting sharm don't hesitate the rixos is the best you can get there.

Rixos Seagate should treate residents of the aquapark side equally as the main hotel . Poor reception area(aqua), No welcoming as it on the other side . Meals on the main hotel includes musicians playing instruments and nothing on aqua side . The bars are richer on the main hotel. It is called a rixos and compared to othe sharm hotels it is the best , But it is so far from the standards of rixos worldwide.

- facilities - food - kids club - kids facilities - good entertainment program - kind staff especially at breakfast: Hazeem, Mohamed from pancakes - mangal restaurant is very nice with nice concept and good food

- kids club program (was open from 9.30-12 then from 15 -17 and 20-23) very bad timing. When kids were having most of fun they were kicked out from the club same for aqua park and pool. at 5pm you were not allowed anymore to swim. - the food was good but mostly the same all week - we were given a room at the second floor even if I asked for one at the ground floor as we were with the baby and stroller but we got no answer - the check-in procedere is quite unfriendly and took a lot of time as just 3 people were working and we were a big group. The guy at the reception didn’t give us any information, just told us to scan a QR code and we can find everything there.

exceptional service and food and facilities

I would have liked the water park and the pools to be open to much later than 5 pm as it was quite hot during the day. it would be nice if they had at least one pool open till 10 pm.

The best hotel to visit in Egypt. To list the beautiful aspects of the hotel; 1- Hygienic 2- Staff supportive 3- Good food 4- Good facilities 5- Diving area.

The downside is that the shuttle is not enough. Families with children definitely choose the seagate side.If you want to go to the sea side from aqua side you need to get 3 separate transfers on the shuttle.That was the worst thing ever. There is no premium shuttle or own shuttle for each familythats make you use the bus and wait for the line for a while in the holiday.

Liked everything. Starting from the reception, as we were met by the manager Asem (if I spelled the name correctly), he was polite, patient, friendly. The infrastructure is normal, the food is varied, the spa is good, everything in this place is excellent, the service is professional, especially the manager Olga, she has a special high professionalism. I recommend this hotel to anyone who wants a good, quality vacation without problems and just for fun. Thank you hotel management!!

The Lady Barbara in guest relations was very helpful when we were looking into changing rooms. Mohammed in the buffet restaurant Aqua side gave great service inside & Mustafa outside. Reception staff Aqua side were very helpful. The water park was good and located easily to get to. Once we understood the internal transport on the buggies, it was very helpful, maybe an explanation would help at the beginning of the stay to navigate between two properties. Pools on both properties were very nice and huge.

I hadn't understood my booking meant that we were staying across the road from the main hotel. I understand now that is what I booked, but still was a disappointment. Took 45 minutes for them to arrange transport to go the Aqua reception after flight and small child etc. In the end the Aqua room we had was a nice room with a pool view and balcony. The guys at the end of the jetty weren't very helpful or cheerful, maybe because the reef was closed due to winds.....? The bar in the main hotel staff were more interested in each other than the customer, the bar in Aqua side quite the opposite - very good.