everything the staff were exceptional

The hotel is an excellent choice for family vacations, offering a pleasant atmosphere and a friendly staff that provides exceptional service. The restaurant boasts a delectable menu with a wide variety of dishes to cater to every taste. Additionally, the swimming pool features a small aqua park that guarantees endless joy for kids. The hotel's location is conveniently situated near essential services, ensuring easy access to everything you may need during your stay. However, it is worth noting that the entertainment team could use some improvement.

Night entertainment can be better in open air instead of close hall

We really enjoyed beach, pier and workers. Beach is really relaxing and we liked part of the beach with grass on it and privacy on the beach. Pier is amazing and peaceful. People working here are amazing, especially Ashraf from the reception, Muhamed from lobby bar and animation team (Roma, Bibo, Bido, Amber…). They were amazing and give their best to make our vacation memorable. They will always have our gratitude. Wonderful people, funny, friendly, nice, positive, creative, simply the best. Those people turned this average hotel to one happy place. They are the only reason why we would like to return to this hotel.

Firstly it is not real 5 stars accomodation. Furniture is damaged, there is a lot of scale in the bathroom, space between tiles in the pool is damaged, the furniture is old, there is a lot of broken chairs that are still meant to use at the terrace and a lot of broken deck chairs around the pool. Sofas at the lobby are torn. Secondly, wi-fi is free only at the lobby and when you pay wi fi extra it doesn’t work in the rooms! There is no option to have internet in your room. Drinks are served in plastic glasses for one-time use. Everyday repeatedly they are without beer and we waited more than 30 minutes to get more beer at the bar. Generally this place should take more care about cleaning and hygiene.

Kind staff and nice people. The hotel offers a nice swimming pool, gym and three restaurant. They suprised me on my birthday with a Happy Birthday song (in english and then their language!) and cake with candles during dinner! So sweet!!!!

Few things in the room could have been better, like details around doors, bath tub etc..

The Manager is a good, problem-solving person

Some small details in the room

The Beach, The Room, the View, The Pool. There was Coral Reefs in the Sea, where you can make snorkeling or walk on the Marina ti see a really beautiful Variaty of the Fish.

Lack of Variaty of the Food.

Staff was the best part of this hotel. Everybody is very kind and helpful, and they offer great service. The rooms were very clean and the size is ideal. There is nice balcony with privacy in every room. Food was nice, just not a lot of variety in vegetables ( in case someone is vegetarian). Great value for money. Nice events every evening

It seems that there was not enough personnel to serve the food, so the guests kept serving themselves, and touching the food with their hands, which is very unhygienic. As nobody was there to stop them, we had to tell them ourselves to stop doing this. Moreover, it would be nice to serve fruits as snacks, not just bread and meat.

all the food was really good

there was a lot of people on the pool

The hotel was very spacious. Despite having many guests I never felt cramped.

As a solo traveler, it was sometimes difficult to find a modest place to sit in the cafeteria as most of the tables were meant for multiple guests. But the staff always helped me find a place to sit.

cleaning security Good staff housekeeping facilities

food ... not perfect as pictures ,need to be improved parking .... not good water Aqua closing time very bad Animation is very bad Italian restaurant meals were not good as oriental and Egyptian restaurants inside