I liked the hotel and the location, but there is a ton of noise coming from the clubs about 500 meters away. They start at noon and continue until 3 am. So weather you are at the beach or in your room, the base is continuously. Had a city view room, but you can still see a bit of the ocean. It was very clean and spacious. Sometimes it had a weird smell. You can walk to all kinds of restaurants and the supermarket is nearby. The breakfast and dinner buffet are very good. Only had dinner once so not sure if it changes. They clean the beach every day from seaweed, but sometimes mother nature makes it hard for them to clean. Hotel has entertainment most nights.

Noise from the clubs. People bringing speakers to the beach mixing their music with music from the hotel and the clubs, so you just have Noise instead of music. Weird smell in the room

We are experienced travelers - and we have something to compare. one of the big pluses of this hotel is the attention to the "little things": excellent expensive memory foam mattresses on the beds and good linen (good sleep is the most important aspect of the trip), a new convenient and understandable climate control setting in the room, daily unobtrusive cleaning and linen change , even the shaving mirror in the bathroom is not fogging, it is extremely convenient (I think no one likes it when the mirror sweats and you can’t see anything in it), a lot of delicious quality food and drinks in the restaurants and bars of the hotel, a huge and main plus is a great beach closed from big waves breakwater (ideal with children), excellent friendly and hard-working staff.

Of the small and easily eliminated shortcomings: you can increase the number of umbrellas on the beach - the area of ​​\u200b\u200bthe beach area allows, sometimes all the umbrellas were occupied, then: some kind of overly weak shower at the exit from the beach to wash off sand and sea water, for some reason there is no convenient ramp for children and wheelchairs at the main entrance to the hotel, when cleaning the rooms, it is worth pouring the usual blockage solvent into the bathroom sink (since sometimes the water left very badly), sometimes there was also a little garbage on the beach under the sunbeds under the umbrellas (it’s sometimes worth cleaning up with a rake there, apparently not just noticed this garbage).

Loved the staff and the resort was beautiful. The food was great.

They had 4 elevators and one was broke. It took forever at times to get it and then it would go down instead of up and we stayed on the 10th fl. It was also so hot in the building until you got to your room.

The location is great. The hotel is walking distance to downtown with clubs restaurants and stores. It is a pleasant 5-10 min walk. We stayed in the Altitude tower which is new, spacious and has good elevators. The view from the balcony is breathtaking. The sound of music from outside was an added bonus and created fun atmosphere. The staff was friendly. Altitude tower guests get to use the infinity pool. We did not use the other pools. The beach area was nice and there were less waves than other beaches since there is rock barrier on the left (we swam up to the rocks to look at cute tropical fish) . There was one day though when the waves were strong, So it depends on the day. The water is clear and turquoise color, awesome! We did not get all-inclusive option because we wanted to visit Xcaret and do other day trips. There are a few restaurants on the property and the food was good. Breakfast buffet was also good, but Altitude tower has room service also (not part of all-inclusive).

The wait time to be seated at the restaurants was long. You need to make a reservation, or, if there is availability, get a pager and wait, and still not know if/when you will get seated. It is hard to get a beach chair as they were all reserved by the time we got there. We traveled during Christmas/NY, so it may be different at other times. We just sat on the towels on the beach. Also, something was wrong with the bathroom ventilation in our hotel room.

The facilities and room were amazing with a wonderful view of the strip with a beautiful ocean view.

the uncomfortable sales "presentation" you are pushed to participate in. All I want is a vacation, not another work type setting or hard sales situation. This made passing this desk area uncomfortable. What the staff should do is inform people of the activities and things to do at the hotel instead of focusing on the sale. If the hotel wasnt so lovely I would rate this a 0!

Location, the beach is the best. Set up at the beach and service is excellent. Ocean front room at the Altitude tower was very comfortable and wonderful. People at the check in desk were very nice and accommodating.

We had breakfast only reservation. There was coffee in the room the first day. Then, all the coffee makings and cups were removed . They wanted to charge for instant coffee you can make in the room. This is irritating and poor good will. Even inexpensive motels have complimentary, make in room coffee. Price we paid to stay there was not cheap. All inclusive does not work for us since we are not big drinkers.

The cleaning staff missed things or rather cleaned around things, I work in the service industry and feel like just a few tweaks in how staff look for dirt can really make a huge difference. Also the staff at the gates at night were pretty rude to us although we were guests there. So probably would find a different hotel next time.

The hotel is in a prime location next to the bustling nightlife of Cancun. A quick walk across to the local supermarket to get supplies and even some affordable souvenir shopping. Access to the beach is fantastic, and our room in the Altitude tower had a magnificent view of the entire bay. Really worth spending a little extra on the ocean view rooms. Despite other reviewer comments, I did not get ambushed by any 'timeshare' salesmen. The concierge is really helpful, we got all our taxis on time to go downtown or take a cab to the airport ( no need for any prebooking the shuttle service. There is a round the clock service to assist with the booking and management of tours as well so no need to step out even for that. The breakfast is fantastic with a delicious spread of Mexican and continental delicacies. Sadly, our stay was indoors due to Hurricane Agatha, but as we had chosen not to do the all-inclusive, we were able to explore the city more. We were not able to check out the daily entertainment shows that are held at the in-house restaurants, thus. The staff were all friendly and helpful. Definitely well worth checking into the Kristal Grand! Thank you for making it memorable!

I do feel the Wellness Spa was overpriced ( but they all are!) The showers also were a tad slow to drain and the fact that we have to pay for bottled water 40 pesos per day if we use it. Drinking water should be freely available considering we are paying a premium for ocean view rooms or any room for that matter!

This is a really nice place. I am sure the low crowds have something to do with the positive vibe. The pools are nice, and the beach access is fantastic. The a-la carte restaurant is the best food place in the hotel. Great quesadillas. Check in was above average. We had Ocean View room and it didn't disappoint. Place was safe. Fee covid testing on site was fast, results in 10 minutes. Excellent breakfast. Room was quite. Great balcony.

You have to fight for anything extra. The reception will turn down any special requests and they make no effort to accommodate any special requests. They were kind of rude at times, and speak very fast. The whole time at this place no one ever asked if we wanted to do anything extra. We had to venture and seek some concierges on our own.. (those were great when we found them). Not all the elevators worked, so with limited capacity, the wait was long at times. Restaurant quality not so great. Very small portions.

Breakfast was lovely with great service. Staff were quick and efficient in clearing plates, restocking food and providing drinks. There was an excellent choice of both traditional Mexican food as well as UK/American foods available. Breakfast setting was really nice with beautiful view.

Staff were not always able to answer questions regarding which pool we could use and how to make reservations for dinner. We were instead advised to scan a QR code to answer our questions which did not work for us. Broken glass noted at pool area. Security staff were unhelpful and unfriendly on our arrival to the hotel. We were made to stand outside in the heavy rain carrying backpacks while security checked a list for our names. This took around 5 minutes and we did not receive an apology for this.