A very comfortable hotel. Good facilities. Nice rooftop pool, bar and restaurant. Lovely views and excellent food. Helpful and friendly staff. In particular, Alvaro on the reception desk was very good and helpful in giving us information when we arrived. Room very spacious and comfortable. We slept well. Hotel has private on site underground parking. This is a real bonus in Biarritz. Location of the hotel is very good. Everything is within an easy, pleasant walk. We really enjoyed our stay and wished we could have stayed longer.

Nothing to dislike. Hotel met our expectations

The location was ideal, some excellent restaurants were a very short walk away and some very nice sea front walks were also very close. A short drive would take you to a great beach where again, the walks were very well planned out. If you wanted you could just sit and watch the sea, although I should point out this was the end of October so it was very easy to park. Overall, the experience was great for a short break. Oh, and storm Ciaran arrived the day after we arrived, lots of crashing waves and 90kmh winds.

We used the onsite car parking and we found that to get to the scanner which was at a very awkward angle because of the curvature of the down ramp, in our case, it needed the passenger get out of the car to scan the ticket. Not convenient when raining.

The hotel is located close to points of interest, most within walking distance. The staff very helpful and courteous. We especially would like to point out Alvaro at the Front Desk, who went out of his way to make our stay pleasurable. The breakfast buffet offered a wide variety of foods and it was always plentiful. The on site parking was a welcomed asset.

The hotel is in need of a modernization particularly with respect to computer/cellphone usb/usbc connectivity. We were told that the Hotel is due for a complete overhaul in October- a worthwhile effort.

The hotel has an underground car park with free charging for electric vehicules . The rooms are spacious but a little bit dated. The breakfast was plentiful with lots of choice but a little expensive even at the special rate of 20 euros. The treatments in the spa are fantastic ! Unfortunately there was work on the terrace bar and it was next to the pool. The pool was a bit chilly ! We had a lovely meal in the restaurant with complimentary glasses of champagne !

Be careful when paying . I was overcharged by 60 euros … quickly reimbursed when I returned to reception but not really given an apology at that point for the errors on the bill.

Large modern room. Ours was in back of the property and very quiet. The bathroom was large too with plenty of space to move around. The pool was heated and open late (!). Even on a chilly November night it was great to swim laps and get some exercise.

The room was very warm with sun shining on the windows. At night it was stuffy and the AC didn't seem to work. It just blew tepid air into the room. The single, heavy, wintertime blanket was way too hot. We had to ask for a sheet to go with it (no sheet provided...). You only needed a sheet at night. Parking was expensive at 20 euros per day, but given how bad parking in Biarritz can be on a nice weekend, we felt it was kind of worth it. Room service food was disappointing and expensive.

We could not fault the hotel, lovely staff. Good location. Swimming pool was great with a fantastic view. Breakfast was excellent. Would recommend.

Travelled as a party of 7. Staff from reception, restaurant/bar and house keeping were excellent. Would like to thank the team for making our trip. Biarritz itself and Bayonne are fantastic places to visit. The hotel is in a great position. Close to restaurants and bars. But not to close that you hear all the comings and goings. Get a sea view room, you won't be disappointed.

The room was clean, spacious and the bed was very comfortable. The staff were very welcoming and helpful. The rooftop pool and bar was wonderful with lovely views and tasty tapas and drinks. Staff were efficient. Location is excellent with the main thoroughfare only a short, enjoyable walk away.

I unfortunately had a not so pleasant experience at spa. felt my service was very overpriced for what I received. However, overall it did not effect my hotel experience overall.

Excellent hotel . We had a large bedroom and bathroom. Good food and very good service. Location of Le Plongeoir restaurant beautiful on the roof by. the pool. Pool very clean and warm.

Bathroom was a bit dated. The cooked breakfast was lukewarm. The hot plates the food was in didn’t seem to work . The hot drinks machine at breakfast wasn’t hot enough for tea, and didn’t fill the cup .

Great location. Room was spacious for 4. Beds were very comfortable. Very quiet. Excellent breakfast. Great rooftop pool & bar. Appreciated the fridge in the family room.

Room decor is a little outdated. Walls need a paint. WiFi was poor and not available by the pool as signal too weak. Car parking on site is ridiculously expensive. €30 a day!!! We parked for free 1km away near the Thalmar Spa. Car seemed safe there for 2 nights.

Great location. Large family room with comfortable beds. Good breakfast. Lovely roof terrace with spectacular views for evening drinks. Very friendly staff.

Bedrooms have interlocking doors so neighbors can be very noisy which is disappointing for the price you pay. This would make me hesitate about booking here again.