My mother and I had the most wonderful time at Grand Hotel des Alpes. The staff were all so friendly and helpful, the location was perfect in the centre of town and we were kindly sent a list of restaurants to book too. There was a private shuttle that took us to the cable car which was very helpful and hassle free and the spa and canapés/cakes were heaven after a days skiing. We couldn’t recommend it more and would love to return again soon. Thank you!

The style and the location : This hotel is right in the middle of everything. I loved the fact that when you go out, you find yourself directly in the lively charming center of Chamonix with all the boutiques and restaurants and sportsshops. The hotel is beautiful, really, with a 19th century charm. Exceptional service from the staff. The suite Mont-Blanc is amazing, all new, perfect decoration. The spa was a little too small to our taste but was not busy when we were there, so it was fine. Such a good energy. We will be staying there again !

Fantastic Stay, the staff is excellent, very helpful and very nice. It could not be a more perfect location in Chamonix, right in the heart of the town center. Very easy to arrive in car.

For a hotel of this quality, the only thing that could have been better is a coffee machine in the room (nespresso or something like that) and for them to replace the bottled water every day.

The location is very good, the bed and shower are great. The service, especially at the reception, is spectacular!!! The pool and sauna area are very stuffy and smelly. It would be better if it were an outdoor space. At night there is a lot of noise coming from the main street. It can be considered a 4-star hotel.

The pool and sauna area are very stuffy and smelly

Everything was super great , the reception staff were really friendly and helpful with everything, they explained for us everything about the whole city not only the hotel , the afternoon tea area was so nice and relaxing, we had great time in the spa and we used the jacuzzi and sauna . The location was amazing we were in the center of the center and everything was so close to us , the whole city was around us in every corner

Nothing

Amazing location. Great, helpful staff, communal areas are stunning

The beds were hard which is not what you want after a long day of hiking. No aircon in the room. Room size is small.

The best thing about the hotel was the staff- they were simply amazing! I arrived to the hotel with my mom who needed to see a doctor. Francesa and Phillipe could not have been more helpful and kind. They went above and beyond to help us. We couldn't get a taxi so Phillipe dropped us to the hospital. Francesa was so kind and caring. I would 100% return.

Absolutely gorgeous hotel with amazing staff and service. The breakfast garden was a delight. The staff was friendly, and unbelievably helpful with service, dining reservations, and recreation advice. Would definitely highly recommend!! Oh and lovely spa!

Nothing...

We checked-in late at midnight and also leave at midnight because of bus schedule. The hotel helps us with everything to make things work out pretty well. We spent out time at spa to wait fir midnight bus. Also reservation for paragliding, cheese fondue and kept our forgotten camera. All staffs are very nice with helping hand. Best moment in Chamonix!!

Due to old building, there is few rusty from pipeline that made the toilet water yellowish. Understandable.

Almost everything. Beautiful hotel with lovely rooms. Great car park. Fantastic breakfast. All staff lovely particularly Francesca and Jerome who were so helpful with all our requests.

One tiny complaint is that we had a room looking over the street. As it was hot we had the window open and revellers continued going home until about 4am! Voices really echo when the area is deserted.