This small but cosy hotel has the charm of an older family run establishment. It's perfect for it's central location in the old town close to all shops cafes, museum, transport links including both Eurostar and local trains and metro. It's not on the main street so it is quiet at night. The staff are fabulous. The bed was very comfortable and house-keeping daily. The walls are thin but it's a quiet establishment. Great stay. Highly recommended if you're looking for some authenticity. Plus a bath.

Excellent location right in the heart of the city and an easy walk to all the important places, including the rail stations. Friendly and helpful staff, one colleague was even kind enough to print out a document I needed for work and recommended some great local restaurants with Lillois specialities. My room was small but comfortable with decent soundproofing

I really wish they hadn't locked the fridge - I don't think many guests really want a mini-bar but they do appreciate somewhere to keep their drinks cool, especially in hot weather. Wifi was variable on the second floor and kept dropping out. By the way, I was surprised the photo they use to advertise the hotel is a local historic building - not the hotel at all!

Great staff and the rooms were good value for money (a little small but as expected in France).

The toilet door didn’t close fully as the door hits your knees once you are sat on the toilet. This could be awkward depending on who you are travelling with, but there isn’t much that can be done about this problem as it’s just a result of poor architecture. We didn’t mention it to the staff as I’m sure they are probably fed up of receiving the same feedback! The staff were lovely and this made up for the lack of toilet door closing!

Super helpful reception. Very comfortable beds. Lift. Breakfast not complicated, but good enough. Very quiet. A proper bath in addition to shower. Very pleasant decor. Excellent restaurants opposite. Central location, but also not far from the railway stations.

There was a fire alarm around 5am one night. It was a not a fire, so a little inconvenient, but at least the alarm system worked! Helpful to have 24 hr reception in such eventualities!

Location was perfect so close to the train stations & centre. Staff were really nice & really friendly. The communal areas & rooms were spotlessly clean. The decor wouldn't be to everyone's taste but it suited the theme & character of the hotel. Bed was so comfy. We didn't have breakfast at the hotel so can't comment.

The only let downs were there was no kettle or tea/coffee making facilities in the room. More pillows would have been nice.

Breakfast was included in our cost and was tasty and substantial. Our room was tiny but very comfortable. The bathroom was larger than other bathrooms we'd experienced in our two weeks in Amsterdam and France. Staff helped us by recommending a good place for our evening meal and also got us a cab when we left in the morning. Very close to the Lille Europe train station.

Teeny tiny elevator only held one of us plus a suitcase so we had to make two runs. But not a big deal; certainly wouldn't keep us from rebooking here in the future.

The hotel has a old style vibe which we really liked (we're much the same).. the banisters and stairs were curved and un even.. old !. the decor was on the Deco side , artworks were Gauguin , colourful even if they're not your favourite. They had a mini pump of leffe in the bar area, nice for pre bed beer. Drop your key off - real key. Location was great walked to various bars and sites. Walked to Lille Europe station - 10 mins max. Staff all very pleasant and helpful. Really enjoyed the stay.

The break fast was a funny mix of buffet and table service. I think they were short of space so had to do teas and coffees on an order and tray thing which had juice, bread and mini croissants etc , there was cereal and cold meat/cheese on he bar. I only just worked but it did work. I dont know how they would get round this .

The room was lovely, clean and comfortable. The room was a good size with nice seating. We liked the traditional french decor and it was in a nice quiet location. The hotel was close to Station and main squares with restaurants etc - approx 5-10 mins walk from all amenities. The staff in the hotel were friendly and we had a lovely breakfast in a beautiful ornate room.

Would have been better if there had been a kettle with tea & coffee in the room but as we were only staying one night, not the end of the world!

The staff were exceptionally friendly and helpful. Most of them spoke some English. They all made us feel very welcome.

Unfortunately there weren't any tea & coffee making facilities. It wasn't until the day we left that we found you could order tea and coffee to your room. On our first night we were invaded by mosquitoes! There were so many of them and they were still bothering us late into the night. We had to ask reception to bring up some fly spray in order for us to get rid of them & get some sleep. The room was smaller than we expected. However it was very clean and housekeeping tidied it every day.

Great location for sightseeing. Easy to find and check-in was straightforward. Room was quiet and bed was comfortable. Free wi-fi worked OK. TV had BBC news. The downstairs bar was reasonably priced and the staff were all helpful and friendly.

The cooked breakfast was tasty enough but I prefer larger portions. However, not a big issue if you're staying in town for a long lunch - there are plenty of places to choose from in Lille.