the breakfast was good and plentiful with a variety of hot and cold items and fresh fruits. the staff were very helpful and professional. the room was just perfect, very clean and overlooking the river with a very good mattress. there was even a coffee/tea making facility in the room, (although this was not advertised).

Understandably, it could get crowded when there are groups staying at the hotel.

I like that its location is overlooking the river, few minutes from the sanctuary and shops, and almost in front of the bus stop (aerport bus). The room was clean and neat. Was lucky to be situated in the river view. No problem checking in and out They have souveneir shop with 10% discount for staying in the hotel. Friendly staff that can understand english.

I guess the only downside is I found a pair of socks under the bed probably left by previous guests. And I was unintentionally given a wrong information about airport bus time by the beautiful receptionist. She offered a taxi for the airport. But I like to be cheap so opted to find a way for the bus. No harm done..still manage to go to the airport.

The hotel has its own parking, free but limited. The receptionist and the breakfast staff were friendly and attentive. The beds are comfortable. Breakfast was good, esp. croissant and bacon (donuts looked tasty but we did not try).

The bathroom is very old, but the bedroom is a bit more modernly decorated. Cold wind can enter the room from the windows. Breakfast lacks of variety; butter and drinking water were not present at the buffet (you have to ask for these). The coffee machine did not work properly. The cover of a toilet paper holder in one of the WC at the lobby was loose and always opened, hitting my head, when the paper was pulled.

Location for accessing grotto and restaurants

Toilet is located in "closet." Hard to close door and sweeze in to use.. Very poor layout for bathroom. Would be better if toilet was in same room (like most hotels). Very poor breakfast for price charged. Need soup ladle for "scrambled eggs.". Tongs provided, but not possible to try to get any eggs. Probably best not to even yet. Just dump the meds down the garbage chute. Glad I did mothabe dinner here.

We arrived early and although the hotel carpark was full, the receptionist was so helpful telling us where to go to get free parking in a carpark nearby. At check-in, a second receptionist was equally helpful, giving us a detailed explanation of the town, what to see, the evening procession at the Grotto, where to eat etc. Breakfast time was extremely busy with a bus tour in the restaurant but we were shown to our private space with an abundance of different foods.

Nothing.

Location , clean, staff

Website lists room service which is why we selected this hotel for our stay. But at check in we were told that room service is not available. However the staff were wonderful and made an exception for our 8 year old daughter who really wanted to have breakfast in the room. They prepared a lovely breakfast tray for her so a big thank you to the staff on duty on the afternoon of 20/04/24

It is a nice decent calm hotel. the Staff is friendly and trustfull very polite and welcoming to your questions and doubts the reception is 24 to help u in everything. a lot of people who do the peregrinage go there so it is very religious hotel I love it also because it has its own chapel to pray. (need to book in advance for free) so close to the center I love it.

well breakfast... there was no real fresh juice but the rest was ok. and people from breakfast are so nice and polite

We were there to visit the Grotto, so location was good, had a little work which we needed. everything was good and the staff were excellent very helpful and welcoming

the room was a a bit too tight and children did not liked the shower curtain. glass panel would work perfectly

Super friendly staff, They raelly care for you. Nice Lobby.

Bathroom is old but functional, the shower head is placed so low, if you are more than 1M60, impossible to stand up while taking a shower.

The welcoming feel and smiling faces of the receptionists. always at the ready to share information or to assist in any way.

I accidentally sat in the wrong “section” at breakfast and the lady who led me to my proper place was a bit aggressive. I apologized to her colleague and she was very gracious and told me that everyone is assigned a seat which I didn’t know.