Well maintained hotel. Could be mistaken for a 4 star, Evening meal provided on Saturday evening. Any issues dealt with straightaway. Staff always helpful. Shower although small was adequate. Friendly environment within 10 mins of the Grotto. Shops aplenty to purchase souveniers!

I would have liked coffee/tea making facilities in our room. Breakfast was included in our deal. Limited choice in selection some of which ran out when we came down to breakfast. Would have liked more cereals also some ham to go with the cheese. Very few eating places open when we arrived so we were limited as to where to eat out.

The location is fantastic, very near to the Grotte and great for a visit to the mountains. I had booked a room with mountain view and i can only recommend it. The view from the balcony is spectacular!

The coffee at breakfast. The furniture in the room could be upgraded.

The room was clean and comfortable, but small, as are all the hotel rooms in Lourdes. We stayed for 5 nights, and we had breakfast only one morning, and it was very good. There was a nice array of fruits, breads, proteins, and fresh coffee or tea, and it was well-worth the price charged for it.

The only thing I didn't like, was the distance from the shrine. My husband is handicapped, and the distance was a little difficult for us, although it wouldn't have been in the past.

It was fit for purpose. Its close to the church and convenient to reach. The host was so kind and helpful. We didnt know the language which made it very difficult for us to dial the taxi service and select the option. We were stranded at the airport but our host was so courteous to arrange a cab. Idk his name or would have mentioned it

It is slightly expensive compared to other properties but its mostly because of the convenient location wherein the cheaper ones are a bit farther

Excellent location. Good continental breakfast

Room was very tired and small. Had a desk and chair but impossible to sit at as the bed was in the way. Massive window which had a curtain but no blinds so residents of the adjacent building could see in. Had to keep the big curtain closed when getting changed and therefore have the light on. Only one electrical outlet in the bedroom and one in the bathroom.

The Hotel Norte Dame de la Sartre is very well located in Lourdes overlooking the river and close to a very large free car park. The staff in Reception were very helpful and charming. The room was extremely comfortable and the Wi-Fi worked perfectly. The hotel had a super lift. This was our first stay in the Town although we have stayed in the area many times. It was very convenient so we will use this hotel in the future. No problem with restaurants in the town to suit requirements and price.

All was fine with the hotel but the advertisement indicated that it had a restaurant. It was closed both nights were were there. This didn’t matter much but would have been a problem if we had had to walk to town in bad weather.

I stayed here with my family staff were very pleasant and very good with my children. I just would have liked to have security locks on windows and patio doors as I had children and was a bit nervous of them falling. I could have done with kettle in the room for making baby’s bottles. hotel is in a lovely location near to everything great views overlooking the river .

no locks on windows

It was welcoming, clean, quiet

An issue with the bathroom which I’m assured will be addressed. Nothing to do with hygiene

Hotel was clean with good WiFi connection. The staff who cleaned the rooms and made the beds daily were excellent. It was quiet and peaceful in the evenings due to location.

Lack of hot food for breakfast and lack of restaurant services.

Location, Friendliness of staff, Breakfast was ready for you when you came down in morning and you had a place set for you.

Internet isn't great up on the floor i was staying on - but at reception it was good