Staff, location, bathroom and bed were all fantastic! The bathroom was one of the biggest I’ve had at a hotel in Europe. Location was close to most everything we wanted to see and do. Free hot chocolate in the lobby was a great touch during the holidays

We like the whole staff team at your hotel, we felt it's a hotel with humanity. The whole team included the staff at the front desk, breakfast room and the bar was professional. What we would like to highlight is the housekeeping: my fiancée lost a small notebook in the room, your housekeeping supervisor and her staff put their efforts in finding for us in a professional way. Overall, we felt that each of your staff knows their positions and roles to serve. They carefully listened to our needs without asking us to repeat or clarify, and they did their jobs well. About the view, the room view is excellent where we could see the basilica. Breakfast was good and we especially liked the fresh fruit, yoghurt, bread selection and warm omelettes.

It would be great if there is a fitness gym.

The location of the hotel is excellent, right in the centre of Presqu'ile, the heart of Lyon. It adjoins the main pedestrianised area of Lyon and is close to all the "Grand Magasins" and the traditional Bouchon-style restaurants of Lyon. We had a nice room on the second floor that was very quiet, even with the window opened at night. The relative lack of cars in this part of Lyon was the reason, I'm sure.

The lift was a bit antiquated and stopped a few steps short of the ground floor reception.

Hotel was in a nice location and we had a room with a view of the square. Room was quiet and the climate control worked well. The room, 318, was small, but it received a good amount of natural light during the day so it felt less cramped The shower worked well and the bathroom had its' own full length window. The train and buses were about a min walk away. The hotel is just a 2 min walk to the river with nice runing/walking paths and plenty of bridges to cross.

The hotel staff were aloof and barely even acknowledged our presence when we passed by the front desk or stopped by for some water.

Very good hotel : good service from attending staff. Very comfortable bedroom, well equipped. Location is really good. Breakfast is quite impressive.

Small things which can be improved : automatically match number of water bottles offered to the number of guests, make sure new ones are being provided everyday. Or install a filtered water fountain in the bedrooms corridor for instance ? Some towels missing the second day. More about the room cleaning / service to be controlled and improved. The rest was great and staff proved really helpful and efficient (reception and restaurant).

The Carlton is located in a central, beautiful plaza in Lyon, with a wonderful view to Notre Dame de Fourvière. Staff were friendly and helpful. The rooms are very pleasant, with small balconies, very comfortable beds, really nice bathrooms, good toiletries. Pleasant bar downstairs.

They were having the perfect storm on the days we stayed there: the (beautiful, unique) lift was broken, so everybody was obliged to use the stairs. And the stairs were having the carpets changed on the same day, so going up and down was interesting! The breakfast room was also being refurbished, so it was being served in the bar, and it seemed expensive for what it was.

One of the best breakfasts amongst all 5-star hotels I have been! Actually, there was nothing missing, service was amazing, coffee smelled like paradise, everything was extra fresh, and the croissants.... oh the croissants....! Well done to the chef and the staff!

Actually I would not change anything! Especially the smell of oud which oozed from special burners at the reception and elsewhere, made the place not just look, but also smell like a 6-star hotle. We were astonished! Bravo!

Excellent Staff. Hotel was clean and quiet except for the street noise below

Room was ridiculously small. Also, no air conditioning and street noise below was very loud. Could not close window or we'd suffocate.

Amazing location at the heart of the city. Always be kind and responsive stuff and breakfast is satisfying w/ really good quality.

Last day of our stay the protests spread to Lyon and during the night police and activists faced off and all these events took place in front of the hotel. Thank God we were safe, but unfortunately we learned that the hotel does not have 24-hour security. A hotel of this quality should think and must be prepared with such risks.

The staff were the most hospitable, friendly and helpful that we’ve come across in a long time. They give 110% to make sure guests have everything they need. We were travelling with our one year old daughter and they went above and beyond to make sure we were comfortable. The rooms are large and comfortable, the breakfast is generous, and the bar is luxurious and peaceful. 10/10.