The staff were very welcoming and helpful throughout our stay. They got special items for breakfast for special dietary requirements which was a great touch. They sent a list of restaurant recommendations--may good restaurants are within easy reach. They even recommended a restaurant at our next stop. The parking is close by and a good price. It's right in the centre of the old town so very easy to walk to all the main sights (Arena, Van Gogh's footsteps, Roman ruins etc).

Nothing really. The price value for money is good. For physically impaired people, there are 3 floors with no elevator.

Beautiful hotel on the edge of the pedestrian areas - so quiet, but still close to the action. Rooms were clean and stylish. Beds were comfortable. Loved the tiny balcony looking out onto the streets below and over the rooftops. The family room is great - king bed, then a dividing wall separating it from two twin beds, wish we could find this configuration more often when travelling with kids.

Front desk staff was unhelpful - seemed flustered when we asked for a taxi to the train station. We ended up walking (25 minutes with baggage).

Excellent small hotel in the city centre, very close to all the touristic attractions.The room was spacious, clean, perfectly air-conditioned. The staff was very nice and welcoming, despite I don't speak french and the owner did not speak english. We could fix smoothly a change in the reservation. I have tried the hotel restaurant only once and it seemed excellent. Despite the hotel is located in a traffic-restricted area, you can drop the baggage at the door and then park your car in a public parking nearby. The hotel provides discounted tickets for the car parking(10€/day)

Nothing, really.

The hotel has an authentic personality, fitting the location it is in as well, the old town of Arles. Staff was very helpful and kind. The view from the top floor is very scenic, with the window opening up to the old rooftops in Arles, and the square below. The breakfast has few but very good products. The building itself is impressive, everything is clean and tidy.

The bed in the top room was quite small for two people, not queen-sized (160 cm) as advertised. The walls/doors are quite thin, you can hear people talking on the staircase very clearly.

Comfortable and clean hotel in excellent location in the centre of Arles close to restaurants shops and main sights. Everything very walkable. Gaultier on reception was very friendly and helpful and we enjoyed our stay. The room was a decent size and although the bathroom was quite small, we did however have the advantage of having a bath and shower (room 14) which was useful for easing our muscles after long days of sight seeing. Highly recommend.

Bathroom was small.... but this is an old property and everything was clean and cared for. No lift.

Within walking distance to restaurants and monuments. Buffet breakfast offered a good selection of food options. The standout for this property are its staff. Friendly and helpful. My luggage was carried up the spiral stair case which was very much appreciated. Nothing was too much trouble. The midday checkout is great.

nothing

Staff were helpful and booked us an excellent taxi service (Marianne VTC), which we used 3 times during our stay. The room had a safe, good air conditioning and beautifully decorated. The location of the hotel is perfect, and it was a hotel with character but modern facilities. Breakfast was excellent. There is a great restaurant next door for evening meals.

The room we had was pretty small. We got used to it, but would have preferred a larger room, as we were staying 6 nights, which is quite unusual.

Every member of the staff was exceptional; friendly and efficient, and even carried our luggage up the stairs. The location was perfect too, walkable to every site, taxi drop off in front, and many restaurants on the adjacent square.

Nothing except that there was no elevator.

The hotel has recently been renovated so everything is so new, clean and also stylish. Our room is very spacious, comes with bath tub that we really enjoyed it. The staff was really helpful, tried to provide everything we need such as kettle, also helped lifted the heavy luggage to the 2nd floor.

We arrived late at around 9~10pm so basically there was no taxi or uber to take us there. Luckily a kind person offered us a lift as she said there won't be any taxi this late. So suggest you to arrange transport ahead if you are arriving late. The staff does not speak French but other than that she has been super helpful. we couldn't talk over the phone but it worked well when we use google translate as we meet in person.

First and foremost, the welcome from the staff and the very nice lady in charge: Manou. Super helpful: I'd reserved too small a room - my mistake - and she managed to find a solution during a very busy Easter vacation. Lots of nice little decorative details in the room and bathroom: good taste. Breakfast was friendly and good. Great location even though the pedestrian streets on each side of the hotel were under construction at the time. A very good point: the parking with which the hotel has stroke a deal during the very busy Feria period for their clients. 5 mn walk and a safe and secured parking.

Rooms are a bit small. Not enough furniture in the bathroom and the room to store our stuff. But all in all, a very positive experience.