Staff were fantastic - so attentive, accommodating and always greeted you with a smile. The food was delicious. The skis were placed on the piste every day and the staff in the ski store were exceptional.

The bed was two beds pushed together which made it uncomfortable at times. The outdoor hot tub wasn’t working. Parking at €25 a day is expensive and should be included.

The hotel location is very good The facilities publicized that promote the hotel would suggest a 5 star rating.

Infotainment system is for the most part inoperable. Room service was none existent, 3 calls to room service for some sugar that should have already been made available. Soap dispensers not being topped up Carpets not being vacuumed. Room service demonstrated no set protocol. Room door being left open after cleaners had visited. Garage parking poorly managed. Restaurant for breakfast only in the last 2 mornings was I offered any alternative coffees or food to the buffy. When I requested cappuccino the first mornings it was served with (one) white sugar (not brown) and no teaspoon.

My child and I loved the bowling and games room, loved the French restaurant it had nice decor and predictably great fondue. We used the pool and steam room and rest beds every day and were all very well designed. Ski concierge was outstanding and they literally lay your skis out for you.

The main dining room is a bit “same same”, lacking a focal point or even more windows to focus on the daytime views. The breakfast bar was cramped and we were not in a high week / full occupancy. Also the spa area was a bit 2 in 2 out for the undersized sauna and hot tub. Lastly the airport transfer really let me down on the way back. Transferred in was great, on the way back the driver drove like and idiot then added on and extra 75 euros and wouldn’t let our bags out of the van unless we paid it!!!

Loved the decor throughout.the reception was warm and it was lovely to be given a guided tour around the facilities so we all knew where everything was located. The ski/boot room staff were amazing - friendly, helpful and super polite. We had a great time in the bowling alley. Living moss wall accents in the bar and elegant flower arrangement in the lobby added to the classy atmosphere.

We found the restaurant quite pricey - so we had to go out to eat for 50% of our stay. That said, the food in both restaurants was excellent and the breakfasts were superb.

Location was excellent Staff were very welcoming Room decor and size were great and the bathroom was fabulous ans clean Most of all, the diptyque amenities are a special touch to refresh with. Breakfast offering very good.

Check out is late in my view at 4pm and the room still needed checking at 4.30 when requesting key. Spa not manned in a morning and as such sauna and steam not warmed and available in the morning for our stay. Outdoor jacuzzi needed attention - self removal of cover and no bubbles functioning. Breakfast appeared to clear earlier than advertised and no tables cleaned and reset at 9.45 after morning rush.

location, facilities, sauna and pool, access to slopes, excellent boot room staff

staff in the bar and at breakfast were inattentive

Welcoming staff. Great breakfast. Quiet spacious Room with a view. Centrally located near restaurants and shopping. No waiting for an elevator.

The wellness center sauna, hammam and hot tub were too small. Hot tub only accommodates 4 people. When I was there, 2 teenage boys were fooling around, taking up all the space.The shower was glass out in the open.No privacy. One had to keep a bathing suit on. Very unhealthy in a sauna or steam bath where a towel should be used. Towels were thick but only 1 per person.

The staffs of the ski room were incredible and very kind, comfortable bed, location, Ski in / out works very well.

The transfer do not work very well, the hotel offer a transfer service but we have problem twice. Imagine you are in a cold place waiting for the transfer scheduled, and nobody appears. The excuse was the driver have a small accident and the other the driver could not find us. The breakfast is nice, but if you arrive after 09:30 a.m there is no food variety.

We loved our stay. Excellent staff who were always keen to help and went above and beyond. The hotel is ski in, ski out with a ski concierge which is extremely convenient. Great to have a spa too to unwind after a long day on the slopes.

We were 3 adults in the triple room but the 3rd bed is more of a child's bed in a tiny box room within the bedroom. Triple room photos online are quite misleading.

The staff were extraordinary across the board. Excellent attention to detail and very helpful. Special mention to Leo in the boot room and Jojo at breakfast. The facilities were also very good, pool and sauna very welcome at the end of the day and the kids loved the games room.

The outdoor jacuzzi was broken all week, for a five star hotel it should have been fixed. The food in the restaurant was good but could be a lot better.