We loved our stay! The staff were super helpful seeing that we spoke little to no French :) what was even more lovely is that one of the staff offered some of her hair conditioner to me since we hadn't had a chance to get to the town upon arrival! These little things go a very long way and they also ensured our daughter had warm milk at night :) they even called us to ensure we didn't miss breakfast as we accidentally slept in the next day! Super heart warming and inviting staff! Definitely a must visit for that 'home away from home' feeling! 5 stars

The day before our trip, I got a notification that our flight was cancelled so needed to change flight which meant us arriving early. I contacted the hotel to see if we could check in early. The lovely man on reception told me that this may not be possible as it will be very early - however we can leave our bags and use the pool etc and he will leave note for his colleagues about our arrival- perfect. On arrival (10am) greeted by the friendliest woman who was expecting us, told us we could check in for an extra small charge. I'd been travelling all night with two small children so this was wonderful news. Beautiful room, exceptional service, gorgeous pool. The next leg of our journey didn't start until 2.30pm the following day, however we were allowed to check out a bit later with no extra charge and use the pool/facilities until we left. Nothing was a problem to this staff team. I 100% recommend, any advice we asked on where to go/get food we were advised with a smile. The room exceeded my expectations, two large king-size beds, two bedrooms, lovely lounge area, fridge in the room, veranda outside. Gorgeous breakfast and snacks/beverages available throughout the day. They also have a food menu however my girls wanted McDonald's (of course) and even then it was absolutely no problem to order a take away. Sure Hotel by best western should be very proud of their staff. Started our holiday very pleasantly and comfortably after a bit of drama with our airline.

Absolutely nothing.

The staff has been super friendly. When we arrived we wanted to go eat but with a dog we were not sure they would accept the dog. The lady at reception called for us, made usre they would accept the dog and placed a reservation (and the restaurant was a very godd suggestion!), the morning after she was also super kind when I had a bit of a specific request for breakfast. Also, her colleague in the afternoon was expremely kind and helpful.

Very reachable from the highway, and also close enough (by car) to the city centre, it is a great spot when travelling and also helpful to see a bit of Beziers. The swimming pool looks nice (no time to use it) and the breakfast was good. The place was very calm, and the staff were extremely friendly and useful.

Not a problem for us but it seemed like there were only stairs to reach the top floor. In a hotel that is probably used often by travellers passing by, later check-in times or a small bar available could be a great addition.

Well prepared breakfast, with lots of choice. In a quite part of town but not to far from everything. The pool area was very inviting and comfortable. Would diffenitly stay there again...

The fact the All Blacks lost to France the night of our stay...

They were very friendly . Great for an older pet. The breakfast was so good with so much fresh produce and home made preserves and fresh youghurt made the day before. Easy parking.

I wish they had evening light meals i think if the breakfasts are any thing to go by it would be great

Very clean, helpful staff.

the address given by Booking.com is WRONG. We travelled around Bezier looking for the hotel for half an hour. We eventually found it by going to the directions section in the app and following the map. Not ideal after 7 hours driving.

Good location, welcoming staff, air conditioning, free early check-in.

There was a huge boiler in the room that made a lot of noise. The room window was right in front of the parking lot.

Very good hotel with KING size, comfortable bed and good breakfast. Also very serviceable staff! BUT: please change the web adress!! The hotel looks like it is situated on 10, rue Théophile Gautier in Béziers - which it is NOT! Please State the correct postal number on the net - it would have saved us about an hour of driving around searching....

See above: the correct postal number for le Monastie/ the suburb of Beziers...

we arrived around 8.30pm and Flavie was very helpful in directing us for somewhere to eat. only a 10 minute drive. The two rooms we had were immaculate and having a big car with bikes on the back - parking was great and very secure.