To sum it up: Liked EVERYTHING! This rating comes from a 100% German that's very picky ....! 1. Hotel Facilities and Room were very clean! 2. Room itself was beautiful (down to the smallest details!) with an attached balcony and fabulous view, there was even a table with an ashtray and chairs on the balcony! 3. Dining Rooms (yes, there are more than one!) have a great cozy set up! The awesome self-serve breakfast included freshly cut German Cheese and Wurst, just baked German Bread and Rolls, Cereals, German Jelly and Pastries. Besides regular Coffee, there is also Cappuccino, Latte, Tea and Milk to choose from! 4. The evening of our arrival, we had an awesome dinner in the Hotel Dining Room. The dinner was prepared by the Italian Owner of the Hotel that is also a Chef! I noticed, that there were lots of Guests there just to eat dinner, which requires reservations for people not staying in the hotel. The Menu features great, mostly Italian Specialties - the dining room was full of people and that on a Thursday evening! 5. Reception: The area was very clean and pleasantly set up / decorated. The Receptionists were very friendly with a "no hassle -" and make you feel "like you are family" attitude! Overall, I must say, that, in my opinion, this Hotel really deserves the Award that it received for this year! Salute!

There is not one thing I did not like!

The breakfast was simple, with few options but satisfying. The location was great, with free parking, which was nice. The castles were close. The Garmich was a 1-hour drive away — overall, great locale to have a base camp when going hiking in the Alps—note — not car travelers only. The staff was lovely, friendly, and organized. Rooms were fresh after renovation, very clean, and with the most comfortable beds. Nice view from the terrace :)

There was no mini fridge, kettle, or safe in the room. Rooms were not well isolated from the outside sounds — you could hear other people in the corridor when they passed by. The breakfast could have had a better selection — scarce offering for vegetarians. The bar/restaurant did not have plant milk for vegans.

One of our favorite hotels on our trip. Great parking, fabulous staff, both at the front desk and at the restaurant. The food at their Italian restaurant was delicious and the portions were huge. We stayed in a newly built, add-on section of the hotel and the rooms are extremely clean and comfortable. They offered a complementary bus pass which was very helpful. A great hotel for value and location to tour the castles. 

We enjoy it when there is a refrigerator in the room

The restaurant (and staff) were great both for breakfast and dinner. It was nice to be able to have dinner without venturing out into the rain. The room was large and quite comfortable. We had a room facing Highway 17 but didn't notice any road noise. The reception staff was both available and quite helpful to our group. We were very pleased with the decision to stay two nights here.

Nothing specifically.

Location is great just 7 km from Neuswanstein Castle and the Forggensee, beautiful surroundings and across the road from the cable car, Super dog friendly hotel, breakfast was excellent an staff were well organized and on top of things. Can highly recommend.

Only item i did not like is the bed in the superior double room had a very soft and worn mattress.

Nice room, clean and big Good breakfast Good restaurant Nice staff

View from the room on a construction site The heater in the bathroom was constantly on and heating on max, fortunately it was not too hot outside neither too noisy to sleep with open windows The owner of the restaurant refused to speak Italian to me (he's Italian and was talking with other Italian people) I'm not native but speak very well Italian and it was very rude

Staff were nice and rooms were comfortable.

It rained and the rooms smelled like animal manure due to the animal manure stored next to the hotel. We could not open the windows, otherwise it would smell like cow and horse manure.

Wonderfull room, nice view from room 115. If you are tall enough you can see neuschwanstein from the window or terras. Very comfortable room. Good breakfast and very kind people. The restaurant serves also very delicious food.

Young gentleman at reception when we checked in and out was fantastic. Helpful, funny and entertaining. Bed comfortable, room clean, great location, esp if on a winter, skiing holiday! Breakfast was good,service lovely. Would definitely come back.

It was amazing, and we all wished we were staying there longer than one night!

Nothing. In fact, we arrived 5 minutes before their restaurant was closing but stayed open so we could eat. The whole staff were great!