For most part the staff. We initially had an awkward check in experience with a stand offish receptionist, but it ended up being because of the language barrier as we are from Australia and don’t speak German. Once that was out of the way, Lara from reception brightened up our mornings with her friendly and personable customer service. Also Arthur from service in the restaurant was a pleasure to deal with and ensured we had everything needed during our lunch and dinner. Thank you again team. The spa and pool facilities were also great.

A little pricey for the room type but the hotel facilities and restaurant made up for it.

This hotel is pristine clean, the facilities wonderful, and a lovely location right on the side of the lake. However, what makes the hotel even more wonderful is the staff; they were incredibly friendly and accommodating, delivering an excellent customer service throughout our stay. I think this is more appreciated as we were English and spoke hardly any German, and it was a predominantly German hotel (as we expected). This was the first stop on our Honeymoon, and they were wonderful on upgrading our room so that it had views of both the mountains and the lake, adding rose petals on the bed, they decorated the table formally for our first dinner, and as a farewell they gave us a bottle of sparkling wine. I particular want to identify two members of staff who were particularly lovely ; Lara who was on reception and greeted us to the hotel was very nice and made us feel very welcome. And Sören, who we believe was the restaurant manager, and who looked after us on both evening meals, and whose customer service was outstanding, ensuring we were comfortable the entire time.

There really is very very little that we didn't like, but the only thing that would have been helpful is some English written guidance, in the room and in the sauna. We were very conscious that there is certain sauna etiquette and we didn't want to cause any offence. However, Google Translate was our friend and we managed anyway, so it didn't impact our stay.

The hotel is basically a resort with annexed spa and sauna facilities. They organize several activities you can sign up during the day. There is dinner service for a set price which you need to book latest by 5,30 PM. Last seating was 8 PM. Food was good and service friendly.

The overwhelming majority of the guests were Germans, my friend traveling with me only spoke English and although the staff at the reception was very friendly and multilingual he was basically laughed at at the bar for simply asking drinks recommendations in English. We had a superior double room but the minibar was empty, only complimentary bottle of water was available in the room which I have never experienced in a 4 stars hotel.

All the staff were super friendly and helpful even though not all of them speak English. Both the dinner and the breakfast that we had were delicious. The breakfast was buffet style and there were a wide variety of options! Plus, the view from the hotel was stunning. The room was spacious and clean. I love the little gift that the hotel left us (a reusable glass straw).

I wish there were more sufficient toiletries supplies

Beautiful room with balcony. Fantastic view. Spotless. Excellent staff. Great location. Good breakfast. Great spa facility. Bike hire good. Lakeside

The restaurant in the evening was confusing. Only option a 39 euro set meal with 4 courses on German menu. English version had individual course prices but still charged set meal.

Fantastic food, good bar and great spa, fitness and wellness facilities. Good size room and had well stocked vending machines for late night drinks and snacks.

Located about 15-20 minute walk out of town, so you will need to factor this in. Check in and check out times mean that you will want to spend more than one night here to make the most of it.

Everything was fantastic. The breakfast and dinner were wonderful. I really enjoyed the spa pools and services. We hiked between rain showers and enjoyed the comfort of our room. We plan to return with our family and spend longer on our next visit.

Our party of four had both breakfast (twice) and dinner (twice) and all of agree they were quite good and met our expectations.

The first room we were given had a strong odor, like the smell of sewage. Likely coming from the bathtub but we weren't certain. The staff tried to correct the situation but weren't successful. When told they immediately gave us another similar room across the hall. It was fine.

cosy hotel by the lake. great spa with nice indoor & outdoor pools. very relaxing stay. good breakfast

need to check out too early. but the staff is kind to let us extend.

Beautiful hotel. Fabulous food. Wonderful sauna area. Helpful receptionist. Adorable updated rooms. Perfect for a weekend getaway

A bit pricey