First time at this hotel, having visited countless others in Crete. I can safely say I've found my holy grail. Everything interesting to do in Chania is of walking distance from this hotel. Even if you do not want to explore the city, staying in the hotel will bring you a sense of peace that you do not get anywhere else.

Parking is a little bit limited, but thankfully there's a hotel valet so there's nothing to worry about.

When we walked in we received a very warm welcome from the staff. Vasilis from Reception made sure we had a smooth check in. In the meantime, we were given a welcome drink until Vasilis handled the check in. The bartender Andreas is super friendly and nice as well. Together with them was Dimos who parked our car himself, and eventually took us to our room and gave us a detailed tour of the room (considering the high-tech functions in the room) We met Mira and Roula during Breakfast, another two amazing and friendly persons. They both look after the clients super well! The room attendants were also very friendly and welcoming. From the first until the last day, we received service with a smile from literally every staff member. The room was always clean, and whenever you need something, the staff are willing to help. The breakfast was excellent with a choice of buffet and a la carte, both with a good variety. If we visit Chania again, we will for sure visit this hotel once again!!! And to the management: The staff I’ve mentioned above are definitely an asset to your company. Look after them well :)

The gym is a bit small, yet modern.

Excellent stay in chania!The staff was first class and very accommodating.Breakfast selectionn is fabulous and the rooms very clean and comfortable. I will be back!

This is a fantastic hotel. It is brand new and has all the modern tech you could imagine in the room - huge and new LG Smart TVs, incredible LED lighting all over the room, and just every little detail perfect. New hotels have a huge advantage, especially when they spared no expense in designing and constructing it. We are traveling around by rental car in Crete for a month and take day trips out of the city during the day. So a hotel for us must have car access and parking, which is why I never pick the cobbled streets of the absolute center but pick a spot on the periphery of the old towns so I can get in and out with the car and park it. This great hotel has the rare combination of both. It is right across the street from the old town and main pedestrian drag - a 6-minute walk from the harbor, bit it has easy car access with valet parking. You drop the car at the door of the hotel, and they park it for you in and out as much as you want. Fantastic breakfast. Nice little gym and dry sauna as well as a small but beautiful bar with a great bartender and mixologist (Andre). Plus, you have the entire old town of Chania right across the street with its endless array of great restaurants, beautiful harbor and amazing walks. They hit the jackpot when the designed this new hotel, and it is an amazing value for a 5 stary hotel basically in the old town. One more thing - the staff knows every inch of Chania Province and gave us great day-trip travel advice and wonderful restaurant recommendations. Shout out to Katerina at the front desk! Great staff.

Nothing.

We had a fantastic stay at The Chania Hotel. Everything looked just as in the photos with high quality facilities and amenities - everything you would need. Our stay was relaxing and comfortable and all staff we interacted with were very friendly and attentive. The hotel is also perfectly located within the old town of Chania and is a good base for exploring further afield. The breakfast included a good range of buffet and a la carte options, all high quality ingredients and served on the beautiful upstairs terrace.

No complaints.

The most warm welcome I ever had in a hotel. The staff was excellent,Agapi, KATERINA, Marina, Maximos, The guys concierge also, MICHALIS and Alexis, the breakfast was awesome , Definitely I ll go back v soon for vacation this time. Value for money top

The gym could be a bit more organised , small detail when someone use the sauna , it should be a spot outside to hang a towel or something Small details that don’t have influence in my perfect experience

This was one of the best hotels I have ever stayed in Greece! Our first time in Chania, the location was excellent walking distance to all the shops and restaurants! The hotel staff is top notch they go over and beyond . Roula , Andreas, Mira, and Ioulia are the best bartenders and staff there! I give it 5 stars

The property was modern, clean and central. Staff where very friendly and the breakfast was very good quality

The pool in the breakfast room is a bit random, smelled a bit of chlorine in the morning. Some of the balconies have quite ugly views.

Central location and staff were very helpful and lovely - rooms were well equipped and modern. Shower excellent

No window in the room and the plunge pool in restaurant so didn’t feel easy to enjoy, also service staff v loud in morning

The standards from the minute we arrived until we left were exceptional. Thoroughly deserves its 5 stars. Ideally located.

Nothing, the place is excellent.