Yes, the swimming pool, the blue private beach, and the exceptional animators

Nop

Staff were very friendly and lots of fun. Facilities were great. Buffet was amazing, lots of options and changed each day.

Great for kids but its constant kid shows at the main pool and then the adult pool was very quiet, could've used some more music and atmosphere at the adult pool for those without kids.

The whole stay was exceptional, it matched and surpassed every expectation we had

The food was not as diverse as i would have liked, And the avra restaurant was a bit underwhelming

The main building was great, new and clean, modern. We had booked 4 rooms, inclusive one in the annex building which we thought would be in the next building but it was isolated and across the street, so not that great given you had to walk up and down for changing cloths under the sun. It was a main road as well that one had to cross so not great as many cars drive by day time. We asked the hotel if you could change the room and stay with the rest of the family but we’re told the hotel was fully booked. So apart from this everything else was great, very nice food, very clean facilities, modern and impressive design, felt very safe even walking at night around the hotel complex. The entertainment was good, too. There were nice coffee and bar areas near the beach which we found later during our stay and the coffee was much better than in the main restaurant. Asian restaurant was great, we tried twice and were pleased.

There should be more information on the building marked as annex so that guests have appropriate expectations. The beach was not that impressive. The hotel could improve the beach area by investing some money and cleaning the bottom of the sea near the beach, it was very dirty and unpleasant to go in. We spent a lot of time in the swimming pool outside. The sea most of the time was choppy making it hard to swim. Next to the hotel there was a better beach, not belonging to the hotel but we spent some time in there.

Two storey Family room with two bathrooms 3 single beds upstairs two bathrooms 1 very large bed downstairs . Walked straight out to a private pool with seating for 5 . Grassed area between pool and sea with sun loungers . Very clean hotel looked new . Staff friendly. Pool bars serving drinks and snacks. Buffet service in restaurant with amazing choice of fresh food also chefs cooking for you. Fantastic view of sea from hotel . Hotel spread out over a big area with lots of nice seating . Evening entrainment but not to load or over the top still quite areas of hotel . A few games to play chess etc in bar area . A 20 minute drive from airport and large town . We could not really fault this hotel in anyway. We are regular travellers and stayed all over the world this hotel is definitely in my top 5 .

Nothing .

The hotel is everything it says it is. We were spending time with our kid and every day or our stay was as good as it possibly could be. The food was delicious and though most of the dishes were repeating from day to day, there were plenty of different ones everyday. We were not expecting it, but there was a lot of seafood. The weather was pretty chilly during our stay, but during these days we were allowed to swim in the closed pool with our kid (which is normally forbidden). We had very little troubles but every time one occurred it was addressed quickly and neatly by the staff. Also, nearly anyone from the hotel's staff spoke good English, so expect no troubles in communication.

Nothing to mention, really.

We had a beautiful spacious room. Newly renovated. The rooms were made up every day. We had an amazing view of the ocean. The staff was exceptional. From the moment we checked in, everyone cared for us, from the bar staff, to management assuring they greet every resort guest everyday, to the spa staff and an extraordinary animation team. The animation team kept guests entertained with a multitude of activities and sports organized every day, the kids club with different themes and would participate in the evening shows. The food was delicious and offered a lot of variety. Very fresh ingredients and something for everyone to like. We will definitely be coming back and recommend this resort to couples, families and friends.

Nothing, our entire stay was amazing.

Easy to get to Heraklion downtown (bus stop in front of the hotel), very good spa and gym, cleanness in the whole hotel, good variety of food, variety of tours and daily trips, good entertainment options at night. We felt very comfortable at Arina Beach Resort.

At the end of our stay, after a windy day, the beach had lots of seaweeds at the shore making it impossible to enter the water. There was a mistake in our booking and we had to change rooms on our second day. However, the team made the best it could to compensate the need to change rooms after our first night. Thank you!

We stayed one night at this hotel/resort as it is close to Heraklion airport. We were upgraded to a penthouse that overlooked the pools and sea. All the food and drinks were included in the price of the hotel. The staff was all incredibly friendly and so kind. It was a wonderful way to end my time in Crete.

The only reason I would not give this hotel a 10 is it is a place to go on vacation where one will likely not be encountering any Greeks except those in service. The resort itself is lovely but if you stay exclusively there you miss out on experiencing the Greek culture and Heraklion, to me, is not really indicative of what the rest of Crete looks like.

- Amazing children facilities (water park, slides for tiny and bigger children, kids club during afternoon hours and evening dance parties) - Great food quality and diversity, from breakfast to lunch and dinner, accessible snack and beverage bars during the day - Close to the beach, with shower facilities and sunbeds at close reach - Spacious rooms and comfortable beds - Available cot for child, fitting well in a single family room - Accessible, elevator available - Well equipped gym - Mostly friendly staff

- Unreasonable prices for paid services (e.g. spa) and not a single discount for all-inclusive package guests - Disorganised in-house services by external vendors (e.g. car rental), with hotel staff being quite indifferent when we faced a 3h delay in receiving our car - Quite unhealthy beverage options for kids (diluted high sugar juices)