The whole resort is on a high comfort standard. You will love the stunning sunrise and sunset while strolling around or having a morning run on the softest sand beach I know. Yes you can see both! Not the only reason why the hotel beach my favorit, the other is their comfy sun lounger and super service, beginning from delicous barbecue, pizza, crepe to very nice cocktails. Loving their main bar with excellent cocktails and nightly entertainment. Everyday in the morning you can see their workers cleaning up the beach, pool, outside facilities even the windows are cleaned up everyday. Conclusio it's worth its money. PS: you can book their restaurants for lunch or dinner too. I recommend in advance or the very nice front manager will help you.

I really missed a gym but I heard from the manager that they will build one in near future.

upgrade to a family room with pool was a pleasant surprise private pools were a great idea beach was ok restaurant booking problems were immediately resolved by F&B manager Konstantinos

drinks were too sweet and not up to standard tennis court and rackets etc need an urgent upgrade booking at the restaurants was very surprising as we were told that these were fully booked but in fact they were half empty when we checked...

Clean, friendly staff and spacious resort.

The resort’s a la carte restaurants were disappointing. Not much options on the menu and quality of food not great. Ironically the hotel’s main buffet restaurant had a large selection of tasty food morning, day and night. Also despite advertising lots of onsite activities, there wasn’t actually much happening. This may be due to the time we came as it was nearing end of season.

The hotel was beautiful and very clean. All the staff were lovely! My partner and I would like to give a special shout out to the bar staff near reception and the bar staff on the beach. They really warm and personable which always adds to the experience. They also know how to mix a good cocktail! There was always something to do at the hotel and the different food to choose from. We were quite spoilt for choice! Our personal highlights were the BBQ corner, the waffle station and the Taverna. On the warmer days of our stay, we were able to catch some sun on the beach and enjoy the view of the sea. The room was beautiful. It was cleaned daily and the mini bar was always restocked. The evenings were action packed - our room had a balcony so we would sit outside and enjoy the music playing downstairs. We also noticed that there were also activities for children running simultaneously so I would recommend Mitsis to all my friends and family with small children. All in all, it was a great stay and we would definitely come back!

Unfortunately, the hotel does not have a gym which was quite disappointing. They had a designated area by the tennis courts for free weights sessions in small groups. The hotel was also quite far from town and the buses do not come frequently. We ended up getting a cab which was a little pricey.

We had a really lovely stay at the hotel, it was very relaxing but despite it being a large resort, it didn’t ever feel overcrowded. The cocktails in the main bar were very good. Often I find cocktails abroad can be very sweet and sickly interpretations, but these were great! Also the drinks by the pool and beach were very nice, albeit a smaller menu. Food was very good. We booked restaurants ahead of our arrival so we had no issue with bookings. The Taverna for lunch is an absolute standout for sure. The menu in the evening unfortunately is not so good, and it’s missing a little atmosphere.

The only down sides are the service in the main bar and the time it takes to get a drink. It’s table service and clearly all the staff are working very hard, but I would say more bar staff are needed. On several occasions we waiting 30 minutes or more from ordering to receive our drinks. Worth the wait as they taste delicious, but it was definitely frustrating as quite a few guests were also chasing up their orders. The only other thing is guests leaving towels on sunbeds to reserve seats around the pool and beach. I think this is ok if you’re more or less based there all day and just popping off for a quick breakfast or lunch, but many beds were ‘reserved’ for the majority of the day with no one coming to claim them, meanwhile other guests who wanted a place to sit couldn’t find one.

Great location, close to the beach, wonderful pool beds and pools. There was a good layout of the property so we easily found our way around while exploring.

The air conditioning could have been better. We had trouble turning the temperature down. Lots of children, maybe think of an adults only area?

Friendly people and some staff people are amazing. Shoutout to Cristos, Kleana, Rosa, Katarina, Fabiola for their good mood and vibes during our stay! The hotel care well for the customers well being and if any issues it will be adressed ASAP by them. Highlight of the highlights for me is the breakfast that has FRESH orange juice and this is already bringing the rating up as it is often just a chemical mix. Variety of snacks and food available at anytime always served with a smile! Thank you Rinela staff!

I found dangerous that a life guard spent more time on his phone and tchit tchat than keeping an eye on the swimming pool and doing his job.... Secondly, one on the male animator (Water Polo activity) was good in walking like a bad boy, and doing his best to look good but never saw him doing the activity he was entitled to and when asking he always had a "good" excuse The Beach could have been cleaner , at least around the beach volley field, definitely some work to put there...

The staff are polite and attentive, although service could be very slow on occasion. The food is hit or miss depending on which main restaurant that you dine at, but the Beach BBQ and Waffle and Crepe stations are incredible. There is no shortage of food options and we did not need to leave the resort for the majority of our stay. All inclusive is worth it but be sure to book main restaurants online in advance. The location is on the beach and main pool over looks the coast. Great location and views, and a 15 minute bus journey from Heraklion Airport.

Unfortunately we paid for a sea view, but were given a partial sea view. The food in the main restaurant was not upto par with the standards of the 4 other key restaurants. You are also only able to dine at each of the main restaurants once in a week, including the brunch.

Incredible holidays! Very beautiful hotel and beach. The food is great and staff very friendly. The location is perfect and very easy to get to from the airport.

Very minor complaint but the drinks have very few options that are non alcoholic without sugar (only Pepsi max and water). Would be great to have some sugar free sodas too. The other thing is that when I arrived all restaurant were already booked out for the duration of my stay. The buffet is great but I feel it’s unfair if you can’t explore other options you technically pay for. Overall a great holiday though!

Our stay at this hotel was truly relaxing, largely due to the incredibly friendly and attentive staff. They went above and beyond to ensure that our experience was memorable. The presence of a nutritionist on-site was a fantastic touch, as she helped accommodate dietary restrictions, and the waitstaff were all well-informed about food intolerances. The availability of à la carte dining options, a beautiful beach area, and various dining facilities added to the overall enjoyment. Additionally, the hotel’s proximity to Heraklion Airport made our arrival and departure incredibly convenient.

However, there were a few downsides. Making reservations for the à la carte restaurants proved to be quite challenging, and communication with the reception staff was sometimes difficult. Despite multiple requests, cancellations were not processed, and doing so online wasn’t an option either. Moreover, the city center is not within walking distance, so having a car is necessary if you wish to explore the area further.