Hotel was changed due to none complete renovations. However, moved to a different hotel in a different village and was upgraded free of charge for the inconvenience. We were moved to Gouves Bay hotel by Omilos. Staff were excellent, the buffet meals were very good with plenty of variety for everyone. The location was very good and easy to get to. Easy short walks to restaurants, water parks, and other entertainment. Entertainment at the hotel - and turned off by 23:00, hours as not to disturb people's sleep. I overheard some people moaning about the place (food and location). I would say that the food was excellent and variety for the health conscious to the big foodie. The location was easily accessible by public transport bus from airport, 30 mins and cost 2,40 euros. a ten minute walk down one road to the beach front, where the hotel was situated and well sign posted. I even found it at night. There was a gym, spar etc. and all you can drink 11:00-23:00 for those that wish to drink and get brown and lounge all day. Room was good. If there was a problem, the staff will attend no problem. On arrival was given a meal as it was late, a lunch box made for my day trip (though I didn't eat as it was just sweet stuff) and this was very thoughtful. Trips can be arranged at the hotel, though I had already arranged my trips before leaving home. Cleanliness and staff second to none. I liked the area and the hotel and the views of the sea were fantastic. The day I was leaving, my flight was late in the evening. I was allowed to leave my bags at the hotel and after my trip was invited to have a shower in the gym facilities to freshen up for my flight at no charge. I think that this was very thoughtful and kind of the staff and it is personal touches like this that makes one want to come back.

Some of the clients moaning loudly. You can't buy a burger and chips and then expect a gourmet steak. The gym had a bit of a smell first day, but then got better. I think it was a drain smell. Room door a bit tricky, but was given a key and remote control not working for the t.v. Just little things to keep on top of makes all the difference.

We stayed in the two room apartment with a kitchen. So, we could prepare some food to ourselves and not necessarily eat all the time in town. There is a very nice swimming pool in the hotel area. Breakfast was not something exceptional, but all of us found what to eat: few hot dishes, fruits, yogurt, etc. Staff was very pleasant and helpful. Furthermore, they showed their flexibility too. We stayed there for 3 days at the very beginning of our vacation and we looked for one night stay at the end of vacation. So, we were allowed to stay once again in the same hotel, even though minimum stay is 2 nights according their internal rules. We really appreciate it. The hotel is situated in 3-10 minutes walk distance from everything: beach, bars, shops, restaurants etc. I would rate hotel 8.5 from 10, but while it is only 8 or 9 according booking.com, let's write a higher number :)

Hotel could place longer shower curtains as everything gets wet in bathroom area (floors, toilet...) when taking a shower. On the other, there are common showers, where there is no such problem. Furthermore, air conditioner is placed in not very suitable place - blows directly to the bed, so, we had to turn off during night time. And it's one conditioner for two rooms, so, another room was not cooled enough.

Nice and helpful staff, pool was ok, beach is on the other side of the road. Supermarket and restaurants are very near. Breakfast is fine and enough. Good choice for that price.

Most of the guests stay for shorter time, hotel was full. Breakfast is always the same, can be a bit boring after several days, even if it’s fine.

Once we arrived we got offered an upgrade to a newly renovated room with a terrace instead of an apartment we booked. We could visit those two spaces to compare and decide ourselves which one to take. We ended up choosing a 3-bed room with a bathroom and a terrace with a hot tub. The room was spacious, there were multiple electrical outlets, AC and comfortable beds. Outside, there were a couple of sun chairs in the terrace and a clean hot tub. Overall the room and the terrace were very private, neat and well-kept. The staff was very helpful and accomodating.

We had to ask the staff to clean our room, because one day they missed it, but I guess it could've been a human mistake, apart from that all was great.

Good location, across the street was the beach, close to restaurants, a lounge bar and supermarket. From the moment I stepped in I was welcomed with a warm smile, positive and approachable attitude by the reception. I like the fact that I felt like home , the apartment was clean, cozy, everything spotless. AC was present and all the time when I had a request or a question the staff was very helpful and a BIG PLUS is that you can swim in the pool during night! Breakfast was very nice and tasty and it was till late (11.30) , and the fresh orange juice was a plus. I like the hospitality of the staff and the way how they make you feel comfortable and welcoming! Definitely I will return and suggest to stay there!

There is nothing which I did not like!

A small family run business with a lovely family feel. The staff are warm and welcoming especially Efthimis and Katerin, the owners also made their presence felt, being around on a regular basis chatting and making everyone feel comfortable. The rooms are clean, comfortable and well maintained. The view from our room was overlooking the pool, sea view and one of the mountains which was delightful to wake up to each morning There is a good breakfast on offer each morning served up by Katerin smiling and chatting whilst helping with any of your needs. The location is directly across from a small beach and a bus stop at the bottom of the driveway. There is a Chinese restaurant at the bottom of the road which is excellent and is an absolute must try during your stay.

nothing

The staff was very accommodating and the breakfast was very good . There was a bit of everything . It was the first opening after the take over and the one or other ist still being redone . We felt very comfortable and were welcomed very warmly .

The only thing I’d do is to put felt patches on the legs of the Furniture so that the neighbours don’t hear every movement and visa versa.

Good location if you will travel through the island, the staff was very helpful, many places to eat around and good sandy beach on the other side of street

Bit noisy - planes are landing every 15 mins and you can hear them very well, also - room’s doors very thin - you can hear everything what is happening in the hall. Breakfast a bit poor and not changing during all days

Great location - 15 min from the airport, 20 min from the city, well communicated; hotel was really nice and clean, good breakfast, nice staff; we wanted to have a fan instead of using A/C and it was provided

Double bed was combined from 2 different single beds with different height, which was not very comfortable, besides of this - all fine

We had a great stay!! The room was very clean and comfortable. The staff were super friendly. It is really close to the beach, has several restaurant near by and the hotel pool is great! The breakfast was AMAZING!!

Even thought Kokkíni Khánion is 10 min from the airport, the taxi for the airport is expensive from there. It was 30 euros Kokkíni Khánion - airport, while for downtown Heraklion - airport was 18 euros.