Hotel was changed due to none complete renovations. However, moved to a different hotel in a different village and was upgraded free of charge for the inconvenience. We were moved to Gouves Bay hotel by Omilos. Staff were excellent, the buffet meals were very good with plenty of variety for everyone. The location was very good and easy to get to. Easy short walks to restaurants, water parks, and other entertainment. Entertainment at the hotel - and turned off by 23:00, hours as not to disturb people's sleep. I overheard some people moaning about the place (food and location). I would say that the food was excellent and variety for the health conscious to the big foodie. The location was easily accessible by public transport bus from airport, 30 mins and cost 2,40 euros. a ten minute walk down one road to the beach front, where the hotel was situated and well sign posted. I even found it at night. There was a gym, spar etc. and all you can drink 11:00-23:00 for those that wish to drink and get brown and lounge all day. Room was good. If there was a problem, the staff will attend no problem. On arrival was given a meal as it was late, a lunch box made for my day trip (though I didn't eat as it was just sweet stuff) and this was very thoughtful. Trips can be arranged at the hotel, though I had already arranged my trips before leaving home. Cleanliness and staff second to none. I liked the area and the hotel and the views of the sea were fantastic. The day I was leaving, my flight was late in the evening. I was allowed to leave my bags at the hotel and after my trip was invited to have a shower in the gym facilities to freshen up for my flight at no charge. I think that this was very thoughtful and kind of the staff and it is personal touches like this that makes one want to come back.

Some of the clients moaning loudly. You can't buy a burger and chips and then expect a gourmet steak. The gym had a bit of a smell first day, but then got better. I think it was a drain smell. Room door a bit tricky, but was given a key and remote control not working for the t.v. Just little things to keep on top of makes all the difference.

We stayed in the two room apartment with a kitchen. So, we could prepare some food to ourselves and not necessarily eat all the time in town. There is a very nice swimming pool in the hotel area. Breakfast was not something exceptional, but all of us found what to eat: few hot dishes, fruits, yogurt, etc. Staff was very pleasant and helpful. Furthermore, they showed their flexibility too. We stayed there for 3 days at the very beginning of our vacation and we looked for one night stay at the end of vacation. So, we were allowed to stay once again in the same hotel, even though minimum stay is 2 nights according their internal rules. We really appreciate it. The hotel is situated in 3-10 minutes walk distance from everything: beach, bars, shops, restaurants etc. I would rate hotel 8.5 from 10, but while it is only 8 or 9 according booking.com, let's write a higher number :)

Hotel could place longer shower curtains as everything gets wet in bathroom area (floors, toilet...) when taking a shower. On the other, there are common showers, where there is no such problem. Furthermore, air conditioner is placed in not very suitable place - blows directly to the bed, so, we had to turn off during night time. And it's one conditioner for two rooms, so, another room was not cooled enough.

Nice and helpful staff, pool was ok, beach is on the other side of the road. Supermarket and restaurants are very near. Breakfast is fine and enough. Good choice for that price.

Most of the guests stay for shorter time, hotel was full. Breakfast is always the same, can be a bit boring after several days, even if it’s fine.

A small family run business with a lovely family feel. The staff are warm and welcoming especially Efthimis and Katerin, the owners also made their presence felt, being around on a regular basis chatting and making everyone feel comfortable. The rooms are clean, comfortable and well maintained. The view from our room was overlooking the pool, sea view and one of the mountains which was delightful to wake up to each morning There is a good breakfast on offer each morning served up by Katerin smiling and chatting whilst helping with any of your needs. The location is directly across from a small beach and a bus stop at the bottom of the driveway. There is a Chinese restaurant at the bottom of the road which is excellent and is an absolute must try during your stay.

nothing

Good location if you will travel through the island, the staff was very helpful, many places to eat around and good sandy beach on the other side of street

Bit noisy - planes are landing every 15 mins and you can hear them very well, also - room’s doors very thin - you can hear everything what is happening in the hall. Breakfast a bit poor and not changing during all days

The staff was very accommodating and the breakfast was very good . There was a bit of everything . It was the first opening after the take over and the one or other ist still being redone . We felt very comfortable and were welcomed very warmly .

The only thing I’d do is to put felt patches on the legs of the Furniture so that the neighbours don’t hear every movement and visa versa.

We had a great stay!! The room was very clean and comfortable. The staff were super friendly. It is really close to the beach, has several restaurant near by and the hotel pool is great! The breakfast was AMAZING!!

Even thought Kokkíni Khánion is 10 min from the airport, the taxi for the airport is expensive from there. It was 30 euros Kokkíni Khánion - airport, while for downtown Heraklion - airport was 18 euros.

The hotel is in a perfect destination. Close to the see, close to the airport and the main travel routes. All is perfectly clean and comfortable. The breakfast is fresh, delicious and each morning had some local speciality offered besides the regular pieces. And most of all: the staff amazingly kind, nice and helpful in any kind of issues and anytime from morning till late night. Thank you so much! :)

Great value for money, comfortable beds, air con in the room and a balcony. Daily cleaning and a wonderful pool. Plenty of options for breakfast. Hotel across the road from the beach. Although we stayed late in the season, we never had any problems parking the hire car at the hotel either.

Nothing to dislike. Great value for money.

Everything was perfect! The room was clean, there is a lady doing housekeeping everyday. The breakfast was pretty nice, and refilled all the time from 8am to 10am. The location was great, bus stop are just outside, the sea is across the road and the supermarket is 5 mins away. The staff was excellent, very kind and helpful. I would recommend it :)