Everything was very good, food/service/rooms

Confusing system with check-in with App - not convenient at all. If you miss a button “Check-in” once you never gave a chance to make it 😀 And why should I Install app for check-in? If I don’t want/don’t have enough space on mobile?

Location (few meters from the beach and 20 min from the centre), cleanliness, quality of the facilities (the family rooms building seems new), nice and friendly stuff

Family rooms are in a different building, which makes it seem to be in a separate block of flats (it's an issue mainly for the atmosphere, the rooms are ok). The quality of the food is honestly low. Lack of kids' facilities

A very large, modern, clean room, with a huge outdoor terrace overlooking the pool and the ocean. Nice to arrive to wine and fresh fruit in our rom. Nice bathroom. Excellent breakfast.

Some of the desk staff weren't overly friendly or helpful. Also, a couple of the staff in breakfast areas wore their masks around their necks. I don't think that's going to help them or us avoid covid! A longish walk into old town, but a lovely one along the oceanside and beach.

Children's play room was very good however it was not enough ready yet. Children pool also was wonderful. Room cleaning was perfect. In the hotel was a doctor who helped a lot when our daughter got sick In the middle of night.

The pools were closed after 6 PM. For sure it was too early. Might be better if they close them after 8 PM. In children playroom was another small room where was not clean and it seemed someone slept there at night and smocked a lot of cigars!!!!

Very nice rooms, great breakfast and excellent staff. The pools looked lovely, although we didn't find time to use them. A really good quality large hotel with fantastic facilities. Close to the beach, a supermarket and several good restaurants.

The hotel is a 30 minute walk from Rethymno old town. It's along the beach so not unpleasant but it quickly becomes a chore. The immediate area is overdeveloped and quite busy with traffic, even in the off season and driving in and parking is inconvenient.

Breakfast was excellent. Location exceptional. Clean as you cannot get. Most of the staff were lovely and accommodating. Great air conditioning and tvs

A few staff were rude and even incompetent. Finding our booking on arrival and checking us out on departure was painfully slow. However this was a tiny proportion.

Sea view from spacious terrace. Large chess by the pool. Well equipped room. Wine and fruit in the room at arrival.

Noise from the street. Short pool opening hours. It was being closed for meals which is when we were coming back and wanted to swim. A bit of a walk to the old town. Limited parking - could be a problem in high season.

..Really enjoyed the Hotel, the staff were Professional and pleasant. The small gentleman waiter in the dining room was a joy to behold Vassill??? I think (speedy Gonzales) ,you know who you are,.....a top class waiter, did twice as much work as anybody else....and such fun, always sharp, ready to help with a smile on his face. SPEEDY TAKE A BOW👍 Also Vaso at the bar was excellent, friendly, and top class person also All in all nice Hotel, food was good, value for money and I certainly would recommend.

.Too many managers swinging the lead. Ie, (doin sweet f..all)🤣

I booked to stay at Minos Hotel, but was upgraded to their partner hotel next door, Minos Ambassador Hotel & Spa. It was an adults only 5 star hotel and I got a suite. It was amazing, so comfortable, large, great facilities. The food options were great. Fantastic breakfast, very friendly staff. The pool was great as well, not too busy and plenty of sun loungers. Very close to the beach and a supermarket as well.

I could've done with more tea bags, my room was only cleaned twice in my 4 night stay, however, that may be due to me being in and out of the room during the day one time. I am sure I could've also asked for a tea bag, however I didn't feel I needed to as I was so busy attending a wedding. Upon check out I ordered a taxi and it took foreeever to arrive. Every time I've ordered a taxi it has arrived within 5 minutes so I was quite stressed as I was heading to the airport. I'm sure this is not the hotel's fault but some advice would be to book taxis in advance.

I liked the location of the hotel. Very close to the beach, shop. Near the center, close to the old town. Next to the bus stop. Very good breakfast. Staff polite. I would especially like to thank Manager Manousa for his quick help in resolving the issue. I recommend. Thank you.