Breakfast had a variety of options. I was confused with the eggs to order counter and thought it would be chargeable. Eventually my confusion was settled by one of the staff member. I was surprised that they didn't charge a single penny for my baby's food and welcomed us with more suggestions

If there would have been a disclaimer near the counter during the breakfast hours my confusion wouldn't have arised at the first place and I would have enjoyed the wide array of breakfast more whole heartedly. Rest everything I found top notch. One thing that I noticed was that the size of the trash can was too small in the washroom and families with toddlers might face a difficult situation while discarding the used diapers. As the size was too small hence there was no space left for discarding other wastes post discarding 2 baby diapers

Excellent staff, very friendly and co-ordial. They gave me a guest relationship number, who made sure all our needs were met. They even arranged a nice birthday cake for us. The staff at the pool and games area (Club house), was also very helpful and friendly. Thank you for making the stay memorable.

A couple of things. 1) Lunch/Dinner is very expensive- for the spread provided - spread was less. 2) The in-house dining person on the phone, refused to give us glasses if we did not purchase drinks from them - that was a little odd, but was corrected immediately.

We recently had the pleasure of spending couple of days at Clarks Exotica and I must say, it was an absolute dream come true! In fact, it was our second visit to the resort after our daughter was persistent to stay there again. From the moment we stepped foot onto the property, we were greeted with warm smiles and an ambiance of relaxation that instantly melted away all our stress. The room was spacious, elegantly decorated, and boasted good views making for a comfortable stay. The staff at Clarks exotica, especially Guest relation manager, Athira’s team deserve a special mention. Their genuine hospitality and dedication to making our stay exceptional truly stood out. From the moment we arrived until the day of my departure, their attentive service and willingness to go the extra mile made us feel like royalty. Overall, our stay at Clarks Exotica was a perfect blend of relaxation, comfort, and luxury. We shall be returning back soon..

Nothing at all

We had an extremely pleasant and happy stay at Clark's Exotica. The reception team gave us a warm welcome and even upgraded our room. We were very well looked after by Koushik, Dimpi, and Prena. The reception team kept checking in with us to see if everything was in order and if we needed anything more - kudos to this! They even made sure our 4 yr old son enjoyed his stay. The ambiance, and the vibe of the resort was just unique. The amenities were nothing like what we have seen with other reports. The pools and water slides are pretty big. The children's play area was so welcomed by our son. The indoor games facilities were top-notch too. The entire property is so well managed that in spite of it being acres and acres of land it is super clean. Last but not the least - the food spread be it buffet or ala carte, was delicious! We enjoyed every meal! Its been a while since we had such an experience where everything surpassed our expectations - we will definitely be going back for another vacation soon!

Like the gesture, approach & effort of the customer relations assistant Manager Ms.SAHANA & team was excellent . They went an extra mile to make our wedding anniversary memorable by arranging small cake cutting event Customer relationship manager Ms. SAHANA behaviour was very pleasant & gave us homely feeling... Wish all the very best to the staff & management

Jacuzzi taps were old n taps were not working properly

The location was Nature's Paradise. Worth for a break from the daily routines. Staff were courteous. Great Ambience Calm and quiet. You have all recreational facilities for enjoyment. Well maintained.

A buggy for Senior citizens could have been placed as otherwise they need to walk or go in a wheel chair on the rough Ground.

The Warm Hospitality, Respect and Friendly attention by All the Staff most especially the beautiful hostess that offered prayer of welcome .. 🙏

There was no free shuttle to & from airport. Airport is only about 10km and this could be used as the hotel's competitive edge to be Included. The Transfer Vehicle should be well Branded .

The property is very well maintained and there are lots of activities for everyone

The elevator in our building was not working but we were not told about it during check in. Came to know only when we were at the building. Next day some problem was there regarding hot water. Although they gave us an alternative accommodation but there was some lack of coordination between the employees, due to which we had to communicate the same thing to multiple people at various times.

The expansive greenery and the spa services were fabulous. There were many facilities which make it perfect for a weekend out with family members. It is great for destressing in the midst of the hustle and bustle of city life.

The staff were not too attentive as I had placed a request to the receptionist thrice without resolution. There was a power fluctuation when we were staying which the graciously apologised for with a complimentary dinner. The spa service area has ongoing construction work which could interfere with the tranquil environment. It would be advisable to disclose this to customers before they make a booking. The food falls short of being too impressive for a 5 star hotel, pls hire better chefs and better waiters at tables.

The location is superb as it is situated in a quiet area away from the city. Food in the restaurant is great. For breakfast menu included South Indian, North Indian and western food thus we had lots of choices. The staff at the reception and In restaurant were very friendly and helpful.