We visited this property on the occasion of my husband's birthday! He just loved it. Overall experience was worth it, staff is very co-operative and friendly. it's a good property worth the experience.

Only concern is property is too far so you won't get uber or ola services and you left with no choice from opting service from resort. It's quite expensive like almost double they charge as compare to what uber will charge you. Resort should provide cab services at reasonable rate.

Locarion and other activities.

They ask service charges for every service such as we booked room along with GST Rs.13,142.25. But when we checked in receptionist demanded extra 5% on Rs 13,142.25 as service charges on room rent. We booked for activities for our 4 year child.I paid Rs 1500+ GST. Then they also asked service charges. They charged around Rs.75 extra service charges. We took dinner we paid bill of Rs.1462. Restaurant asked us to pay service charges of Rs75 also. means First basic price + GST. Then whatever service availed by us we have to pay additional service charges on that. That service charges are meaningless or baseless. Either therse service charges to be included in base price.

It’s a well made and beautiful property with activities for all age groups. Kids will definitely have a good time and so can we. Really good food and good restaurants with great vibe in the resort. Overall ambiance of the resort is very pleasant and loveable. Staff is really hospitable.

Furniture worn out in luxury rooms. They charge gratuity in all restaurants and in room dinning, which isn’t fair as everything is really expensive. Also, swimming pool for a 5 star resort should be good, water wasn’t clean and pool area wasn’t great and it was small.

Great location for the monsoons to chill and enjoy the property

They are very un-accommodation to cancellation and refund requests even though they are fully sold out weeks prior to my request... Sad to see a good property having bad service.

I hope this message finds you well. I recently had the pleasure of staying at your hotel, and I am compelled to share my exceptional experience. From the moment I stepped into the lobby, the ambiance of your hotel was noticeably welcoming and meticulously maintained, creating a splendid environment that made my stay delightful. The decor elegantly captures the essence of luxury and comfort, which speaks volumes about your attention to detail. The breakfast service was a highlight of my visit. The variety and quality of the food were outstanding, offering a perfect blend of local and international cuisine that catered to all tastes. Each meal was prepared to perfection, and the attentive staff ensured a wonderful start to the day. Furthermore, I was thoroughly impressed with the room service. The staff was prompt, courteous, and consistently went above and beyond to ensure my comfort and satisfaction. The room itself was a sanctuary of tranquility, immaculately clean, and beautifully furnished, making it a perfect retreat after a busy day. Thank you for providing such a remarkable experience. It is clear that your team’s dedication and hard work are the keystones of the renowned Hilton hospitality. I look forward to my next stay and will certainly recommend your hotel to colleagues and friends. Warm regards, Nitin Ghadge

We stayed 3 nights as family with an intention to enjoy monsoon. Breakfast was amazing. Staff courtesy and supportiveness is probably the best we ever seen globally, very prompt and 24x7 at service. They have round the clock pool, cafe and spa which is a bonus. Travel desk guys were amazing with all the time support for in property commuting, food delivery pickup etc.

Our holiday started off with a very long check in process, took almost an hour. Our booking was for a garden villa room, however allocated room was under ground with Zero view. Requested to change and they gave an upgrade to Luxury cottage, special thanks to front office staff Niraj Kadam and Sonakshi. Used hotel taxi services for airport transfers as well as local sight seeing, felt over priced for the kind of service offered, quality of taxis and drivers could be improved for that price. Pickup from Mumbai airport was 1.5 hours late as well as local sight seeing taxi came 1 hour late. Food in restaurants are heavily priced. hotel could offer some free play room for small kids, anything under adventure park is payable.

Location

You don't have UPI receipts being printed and have to take photo each time. With this good location, considering weather, basic items like tea and coffee are charged 200/- . I can understand lasagna being charged 900 but at least not tea and coffee for 200

The location is amazing , it feels like a small amazing township with multiple choice of restaurants . The adventure activities are amazing & great for kids,

The activities should be available in "ala carte" for as well. Most of them are bundled in package & if someone wants to avail only few, ( e.g Zipline) cannot do that activity by paying only for that one.

The best part for us was to play with the dogs and spend time with the cows.

Though we booked the room because it was clearly shown in your site as a ground floor room, we got a room on the first floor. This was a problem because one of us had a challenge to climb upstairs.

Staff was very courteous across all your restaurants . Property exceeded my expectations!!! So much adventure was great especially for my kid !!! In short had a blast and would surely visit this property more frequently now !!!

Breakfast time becomes difficult to manage with the no of ppl onboard. Refilling of food is extremely slow .