The spread of property, giving a sense of abundance.

Human processes are very poor. There is no one to confirm booking over phone after 5 pm and before 10 am. Majority of front desk staff are ill-trained to speed up check in even to check confirmation of booking through system, despite giving confirmation code. There is very poor coordination between staff attending over phone and those who are physically present at property. Property does not accept card or UPI at amenities only cash is taken as spot payment method.

Location Food all services

At time of check in the desk clerk Ishika Agrawal’s attitude was very rude She ch.in one guest before us she took long time we weights about twenty minutes when our check in time she courtesy to welcome us or it excused for delay I request her we are above 75 years old give us without steps then also she gave us room no. 631 that was more then 15 steps down I request her change room then she give us down grade room no. 210 when that day so many same categories rooms are open on floor level or 1 to 3 steps up/down At the time of check out same clerk have no courtesy to say bye or say thanks to stay with us Other than above our stay was excellent

I liked the room size and the beds. I loved the community aspect of it and had one of the best gym facilities. The dinner buffet was good but bit pricey.

My room was changed 3 times, I had request for 2 separate beds and one rolling bed for me and my 2 children for us to each sleep in our own bed. The first room only had King size bed, then we were transferred to next room which had the separable King Size bed but the mattress was King Size then we had to wait quite a while to get this sorted. We lost 2 hours at the check in and then almost 3 hours with the shift in rooms & beds.

Excellent. Pick time service was poor. I saw lots of food waste by visitors. Drive should be made to avoid food wastages. Put signages to avoid food wastages as lots of people in India sleep without food.

Some evening recreations like family games, housie & musical programs should be planned. Many other resorts & clubs are doing it in India. It will definitely ATTRACT people to revisit facility & stay for more days as after one day people gets bored. Signage boards to approach Ananta resort should be appeared on road at least 5 to 7 kilometer at every kilometer.

The resort is quiet and peaceful. Zenith bar is a good place to spend an evening. The toiletries have improved and you don’t need to carry your own shampoo etc. Housekeeping is efficient.

Breakfast is average. Skip if not included in your package. Wifi never works here. In rooms you don’t get wifi coverage and in common areas you realise that your account isn’t set up even though they told what login details would be. You’ll be wasting your time if you keep trying because it’s not your fault, it’s just not set up.

Terrific and Massive Property spread over 100 acres, it’s like an Oasis with so many activities to do. Its just unbelievable how the hotel runs like Clock work precision inspite or so many guests staying. The Rooms are big, clean and Airy. The cab system within the hotel works like a dream and is super quick. Food was fabulous and had a great spread and was available at multiple locations within the premises. Overall it’s a must place to visit and stay if you are looking for a change and want to experience Bali like atmosphere.

Pool can be cleaner, some of their staffs are a bit untrained and they lack a bit of customer experience! Some of the cab drivers are pretty rash drivers within the premises, but others are wonderful

I am literally short of words to explain how beautiful and huge the property is. In the middle of mountains and lush green forest belt , it is a world of its own. Food, ambience, swimming pool, rooms, staff - everything is top notch and really gives you the leisure and luxury that one craves Highly recommended !

Driving from the main road to the reception, we started feeling the good ambience. The reception was exceptionally open and inviting. Our room was around a kilometre away and we could not hear parties near the reception area.

Some of the reception staff were not forthcoming and were not customer friendly.

Rooms, Property

Very less staff at Reception, House Keeping, , At the time of Breakfast, only 2 waiters between approx 100 guests, plates & other accessories were not refilled timely, Property Map should be available in all Rooms & Reception Area

The property is huge but we'll managed. The food was outstanding ( what we tried)

The breakfast buffet is layed out in three separate locations. 2 Live counters are outside and 1 inside. Will be better if guests are informed of the layouts as they come for breakfast.