The description of location needs to be honest - it is VERY inaccurate The hotel should make the point that it is out of the busy town and is a quiet oasis. They should not pretend it is in central Shimla when it is 10 kms outside and none of the taxi drivers know where it is! They let their customers down as when you do arrive you are stressed and angry Otherwise - it is to be recommended. Lovely staff and food, all very good

very nice property so piceful, enjoyed a lot, food was supurb, all hotel staff was very supportive and helpful. Special thanks Chef sunny for delicious food. my kid enjoyed a lot.

The most courteous and friendly staff that made us feel so welcome,' it's like a home away from home. During our 3 weeks in India., Mumbai, Haridwar, Rishikesh, Shimla &Goa ,The Orchid Hotel in Shilma was the best stay where the staff make sure the guest is King or Queen .The hotel is beautifully designed with exquisite fixtures and decor. Restaurant is elegant with courteous and friendly staff , Mr Ganesh (F&B, manager) together with his chefs make sure the food meet the guests expectation. Mr Roopesh,front desk manager made sure our stay was relaxed and comfortable. The general manager also greet guests and chat, making sure all the expectations are met. Only wished we allocated more than 3 days there. Awesome experience,we will definitely recommend The Orchid Hotel, Shimla.

If something was not up to standard,the staff went over and above making sure the guest was happy with their stay.

Excellent breakfast. Breathtaking view especially when the weather changed and clouds were formed in the valley. Staff members were very nice and helpful.

Something the hotel should improve on. It took good amount of time to get anything in the room. My complaint about fridge was pending and no one attended. The cleanliness should have more focus and also keeping the items like slippers in the room, bath robe etc. Also if possible premier rooms should have hand showers as well.

Staffs are very Good. I need some medicine and the hotel management took it very seriously and made it possible through some special messenger. Appreciate the gesture...

The washbasin section is very clumsy often struggling to keep the essentials like tooth brush/ Paste/shaving materials. It is quite a challenge. The towel deck is at other side of the bathing section which provided a lot a discomfort. There was no hanging clip in the bathroom to put your clothes while bathing. The bathing section was partially glassed thus water is spilling in the neighboring dry area. It should have a sliding glass as well to stop spilling of water. The soap case is slotted and hopeless allowing shop to pass through. Hotel management should be mindful that persons wearing a speckle (glass) should be given some space for putting the glass safely while bathing. There was no sitting stool in the bathroom which gives some comfort to the aging persons.

Fabulous hotel with lovely views if you're on the correct side! We were welcomed with a complimentary scarf on arrival. I got the impression that they weren't used to international guests (eg no sealed bottled water in the rooms) but staff were very helpful and attentive. Food in the restaurant was lovely.

Would have liked sealed bottled water provided in the rooms. Also, I had to request a hair dryer. Limited drinks available in the bar despite the drinks menu! Hotel is a bit outside the town so taxi needed.

The rooms are excellent. Spacious with space for luggage to be placed, two comfortable chairs and a small table to eat, a computer chair and place to keep the laptop and other items. Bathrooms cleaned daily on request. Food was exceptional. I highly recommend their north indian food - parathas, steamed rice and dals,, etc. Even the curds provided were thick and fresh. They also provided us food on request which was not there on their menu - vegetable pakoras and vegetable subji for rotis. The star of the menu was their Shimla Rajma Chawal served in a square platter - it was exceptional - the rajma well cooked and the spices just right. The Annardana chutney served on the side is a tad sour and needs getting used to. The reception is well decorated and there is ample parking for atleast 20+ cars. I really liked some of the nice touches - the bathroom lights that worked on sensors, the anti slip mat in the shower cubicle, the cookies served in a glass jar with coffee beans and more. The service personnel are very responsive.

I loved my stay at the Orchid Shimla. A few things that could help them serve their customers even better. 1. A briefing during check-in on timings of restaurants, the wifi password and details of how to operate the thermostat in the rooms. 2. Cleaning - the ledge outside the bathroom needs attention and the chairs need vaccuming after every stay. 3. The bathroom linen also needs attention.

everything. well organized.

spa is a mess. the property gave 1000 rupee voucher as a spa voucher. I chose a foot spa and the schedule was booked. but after I reached there, the employee at the spa said, the 1000 rupee voucher doesn’t apply for the foot massage. it’s ok if it doesn’t apply, but you should have warned this when I booked the spa. not when I reached the spa for the massage. I cancelled it. the employees need training on how to take calls and how to manage these surprises.

Property is at a good location amidst nature, slightly out of Shimla (20-30 min from Mall Road) , so you can have a relaxing vacation. All the staff I met in the hotel were very courteous, food is also delicious . All the facilities like swimming pool, spa, kids area, restaurants are well maintained

Nothing in particular, everything was good. Room size could have been slightly bigger, not a big issue though.

The engaging manager, Mr. Rawat heads an excellent team! From the front desk to housecleaning; hotel cleanliness; dining; staff; rooms; views and facilities - our experience was top-notch! Special mention to Akash, Ganesh, Praveen, Mr. Joshi and Shalu. We were treated like family, and our stay will truly be memorable! Thank you, the Orchid Hotel!

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