Staff were exceptional, we traveled to Jakarta from Bali to celebrate a friends 30th Birthday. The staff organised cake, balloons and a beautiful photo montage to be playing on arrival. The bed was amazingly comfortable, and the rooms were incredibly spacious and grand. I can not fault anything about our stay here, I will definitely be staying here in my next trip to Jakarta.

I like the food in the restaurant. Most are delicious. Great location, near to everywhere, stick to the mall and hard rock cafe

This time stay, I dont like the kitchen. Smell bad in the kitchen. The floor on the kitchen is a little bit oily while we check in. The kitchen also doesnt have dishes soap. If we already used the cups for coffee, we dont have another clean cups cos we dont have soap to clean it. The trash bin in the kitchen also smell bad while we check in. Should clean the trash bin and change the plastic bag.

The two bedroom apartment was very spacious and convenient for a family with two teenagers. Laundry washing machine was a good option for 6 night stay. Amazing view from the 27th floor. Nice breackfast with an option to choose meal from the Menu. Metro station just around the corner. Convenient direct connection to the shopping center from the hotel.

The air pollution is huge in Jakarta, you can't even spot the sun and should keep windows closed. Busy roads around the building. Traffic noise never stops.

From the first time we entered the lobby until we checked out, the staff was really friendly and helpful. The room was spacey enough for kids to play and it was really clean and accommodating. The best was the location was right in the middle of Jakarta and happened to be exactly on the mall complex which was really awesome. I have so many things to say, but in short, it was one of the best family holiday we had!

Everything was really great, I have nothing to complain

Large modern apartment, with good size swimming pool, sauna and pleasant garden, conveniently located above a shopping plaza.

Bedroom not adequately insulated from noise from 2-day music event in park across the road. On check out, reception manager was unable to refund my AUD 370 deposit.

location is great, direct access to the mall, short walking distance to MRT station, Senayan sport complex.

it’s a bit dated and need some touch-up. The towel sets definitely need to be replaced. When people stay at the Ritz they would expect clean, bright white fluffy towel, not some greyish white thinning version of it. Please equip the kitchen with basic cooking utensils, i.e knife and chopping board.

Overall is good, only they don't provide coffee and regular tea in the kitchen. It's ok if you stay for one night but for longer stay you need to buy your own beverages to stock up.

Nothing

The location is excellent, and they are very thoughtul and responsive. I ask for the quiet room and told them that my son is having birthday during our stay. They gave us a quiet room, a cake, ballons and wishes notes. Really appreciate it.

none

The location is great. Possibly the best in town.

Service is blah. Always takes forever to respond. A lot of times the butler service/operator did not pick up the phone. Bathroom amenities ARE NOT REPLACED/REFILLED DAILY. NO COVID-19 protocol! No social distancing No hand sanitizers/wipes in room The lobby is pretty much pushed to it's maximum limit (very crowded). I stayed Here during christmas, which i can understand that there are many people staying at the hotel, however, it is no excuse to not apply the protocol within the property!!

The view from the 38th floor was amazing! the beds were very comfortable. we had a really good night sleep. breakfast was also good with different variation of food. last but not least - the stuff were super kind.

the lighting could be better espacially in the bathrooms.