Everything

No cuppa and tea pot to have an evening drink

A 5 minute walk to the beach. Quiet location but very accessible to eateries and stalls. 2 large pools and the Presidential Suite was good value for money and spacious for a family with large fridge, 2 bedrooms ( one king and 3 singles) and 2 bathrooms and a large balcony overlooking the pool. Complimentary breakfast.

The beds and pillows were very hard. Harmless, but a lot of bees at breakfast on your food and in your drinks.

The location is excellent and you can walk to lots of great places. When we let the reception know that the bed was very uncomfortable they acted on this straight away.

Comfortable bed from the first night.

We have stayed at Hotel Grand Kumala many times and love the location, rooms and the informality of the hotel. The pool area is lovely and the grounds serene. We love a firm bed so are very comfortable in the rooms. We appreciated the upgrades made since our last visit pre-Covid being the new aircon units, new fridges with good freezer area and new tvs though we didn't make much use of those. Another thing we enjoy are the wide, sunny balconies in C Block. We have booked again for next year, so enough said. Breakfasts are good for us and dinner in the restaurant is well cooked, fresh and tasty.

The wi-fi is very patchy which makes using apps such as Grab difficult. It would be good if this could be improved. Some of the linen and towels could be replaced as it is sometimes grey and stained.

We had a lovely stay at this hotel. It’s a busy place in a great location. We stayed in the presidential suite and it was very comfortable. It was really nice to have a huge balcony, a living and dining area and two bedrooms with an ensuite. I would definitely recommend this place for a few nights after travelling from overseas and before exploring all the beauty Indonesia has on offer. The pool is lovely and it’s great the have separate pool towels! Breakfast was included, simple but plentiful and nice!

I found the mattresses uncomfortable and although the rooms are very well serviced every day with fresh towels it didn’t smell fresh and definitely didn’t look clean (lots of stains)

Gardens & staff

Cleanliness of room.It simply is not cleaned to a high standard at all.EVERY DAY!!!!!!!.The shower reccess & bath have mould & stains & tapware etc is never cleaned.A dead moth remained on my vanity for many days..... These rooms are NOT being cleaned to a satisfactory & healthy standard.The cleaners are either untrained correctly or not doing their job.It does not seem that their work is supervised or checked.If these issues are not addressed urgently your hotel could be heading for trouble !!!!!!! Apart from this very important issue the hotel was fantastic....

The chef is good. Most staff are lovely. The old waiter is a bit grumpy but we all got used to him. Made many friends there and they return every year because it is great value for money.

It would be wonderful to receive a welcome drink on arrival. Everywhere else I stayed in Bali did this and it is necessary there as travel to get anywhere is a long and tedious event. I arrived from Ubud after a long drive and the young receptionist could see that I was exhausted but insisted on asking so many questions when I desperately wanted to find a cool drink because I was tired and the Lobby is not air conditioned. Bathroom was very dark but large so that made up for lack of light. Beds are hard but it's not 5 star.

We stayed here 19years previous. Loved it then and still think it's great. Staff look after the grounds and cleaning of the hotel very well. Both swimming pools were lovely, clean and refreshing. Breakfast was good, able to get fresh eggs to order. Close to the busy part of Legian but still quiet and secluded. We had originally booked two double rooms. On arrival we were upgraded to a two bed suite.

As our flight was leaving late we requested a late checkout. This turned out to be quite expensive for the few extra hours. There seemed to be a shortage of pool towels. On leaving, I discovered that the patio door didn't actually lock. Thankfully we didn't suffer any loss.

nice and comfortable..staff are beautiful

The showers rarely work well...but...tis Bali

It's quite, serene, and homey plus nice breakfast.

Old TV.