Good hotel with free parking, which is a great thing in Jerusalem, as it's very hard to find parking... The room service was great, helpful desk staff and the night security (Man) was polite and helpful. There's a small shopping mall below the hotel. The Rav Shefa mall is not far (quicker to go by walk, as there's crazy traffic during daytime).

I was overall very happy to stay here, just one thing that I didn't like. The customer service of the security lady in the daytime needs improvement as well with her attitude to guests... I rented a car and the car park for the hotel (which is free) is in level -3 as the upper 2 levels are for the shopping centre. She never opened the barrier at the front (main entrance) when I needed to stop even for a min (to pick up my family, etc...) I always had to go to the car park 3 levels below and then go through the shopping centre, which takes at least an extra 10 minutes... (At night, there's another security. He was more helpful!)

Jerusalem Hotel was really near the station of all the bus. We can eat breakfast and dinner. They prepare for me a dinner box because I arrive really late after the dinner time .so it was really nice and kind

Just a noise. Because actually they received a lot families they live in the south of Israel.so a lot a lot of children and noise. Also it will really appreciate if they can ask to a cleaner personnel to don't " shout " the morning when they came for cleaning the room

Facilities for Orthodox Jewish travelers are exceptional. Mikveh on premises, Shul, food is the highest standard of Kashrus. Very clean rooms. Gigantic lobby, coffee and tea 24 hours. Very good location. Near central bus and train stations. Parking on premises, while you walk around and shop Jerusalem.

Beds are a little too narrow. Israeli standard I guess. Had only one chair in the room for two. Room described some kind of wine or champagne, never seen it.

Excellent location for train station and Romema. Comfortable modern room. Nice gesture of some wine and chocolates on arrival. New, powerful shower and modern bathroom. Good breakfast spread.

Unhelpful security guard and kid behind the desk when I wanted to drop my suitcase off at 5am before check-in (as arranged by email before arrival). Shower had a leak. Noisy streets outside even with double glazing. No minyan bc off-season. Wasn't advised of this when queried before arrival via email.

nice staff. Roseanne very helpful at the desk. Security detail was very courteous and took care of check in and check out at the curb entrance. Security room stored our bags before and after checking or out. A coat I left at the hotel was returned to me by the security personnel. I was grateful. Great breakfast and free parking.

We have stayed in this hotel on several occasions over the years. There is considerable improvement in the bed room and bathroom. The food was excellent. All together a greatly improved experience. Well done all at the Jerusalem Gate.

Nice pair of rooms close together with a view over the entrance to Jerusalem. Staff were helpful and the rooms were clean

one of the bathrooms was brand new the other clearly had not been upgraded although it was adequate

the breakfast was great with plenty of options staff was helpful and welcoming good location

the charging plugs for electric cars didn't work , and there was no elevator from parking place up to the hotel , so we had to carry all the bags by ourselves to the lobby.

Breakfast was served with a great variety of food. THe whole wheat and the choice of non-dairy substitutes, was wonderful. We enjoyed having choices of coffee from the machines. It was very convenient.

We would have liked more of the granola, but didn't think to ask..

Decent 3 stars hotel. Conveniently located close to the Yitzhak Navon railway station. A classic American style hotel. Clean rooms. Lots of pillows :) Everything works as expected. A couple bottles of water came for free.

Although the staff were friendly and communicative, there is some room for improvement in the level of English of the staff. But that's surely opinionated. One should not expect them to speak Russian as well.